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Real Estate Agents Annoy Me...

By
Real Estate Agent with Century 21 Results Realty GA RE Lic # 282060

I showed a client 17 properties today.  We had narrowed down a list of 35 properties to 20... 3 of which turned out not to be available, although listed in the MLS as Active

I called 10 agents this morning because they required a call before showing, including 3 that had a combination lockbox which I needed to call for the code.  I'm still waiting for 4 callbacks... one of which had a combination box on the house.  We stopped by and back-burnered it... 

This is a buyer that is ready to make something happen. 

But that isn't the whole story... 

Keep in mind that these are entry level homes.  And one agent describes his listing as "SHOWS LIKE A MODEL" (his caps).  The particular property is a foreclosure.  And to describe it as a model is REALLY stretching... really!  It needs paint, carpet, updated appliances, cleaning, a new sliding door in the back... (are we getting the idea... This does NOT show like a model).  The home has plenty of deferred maintenance.  It isn't terrible, but it isn't a model home, either. 

I wish that was everything.  We saw listings with photos that looked like the resolution was turned down on their phones when they shot them.  We saw pictures of rooms so choked with "stuff" that they weren't recognizable.  But even worse, we went into homes that weren't much different.  There were homes that smelled of urine or pet refuse.  Others that had obvious mold or other problems. 

And we can't blame all of this on banks and REO agents...

Sure, we might be able to blame a little on seller clients that don't follow the directions to better market their homes.  But the main culprit is us.  The culprits are agents that misrepresent about their listings, take crappy photos, list homes that are nowhere near sellable condition and then... don't return phone calls from people that want to see their clients properties. 

I know...  I know that there are sellers out their that can't afford to spend a pile of money getting their house in shape to sell... but that doesn't mean they should be relieved from cleaning up, de-cluttering and paying attention to the actions of their junky agent...

And then it comes right back to the agent.  It is the agent that bears the responsibility to do appropriate marketing, and it is the agent that needs to help the seller get ready to sell. 

After all, why bother taking the listing if there isn't an intention to sell the property?

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Jim Lee, REALTOR, CRS, ABR
RE/MAX Shoreline - Portsmouth, NH
Buying or Selling? Ann & Jim are the local experts

As long as we're listing pet peeves; people that generalize annoy me.

Aug 10, 2009 01:58 PM
Tim and Pam Cash
Crye-Leike (Sango) - Clarksville, TN
Real Estate Professionals - Clarksville TN

Lane, agree wholeheartedly.  We have seen a rise in out of town Realtors who are listing in our market.  Some are foreclosures and some are residential.  Most are difficult to reach to say the least. 

Aug 10, 2009 02:02 PM
Monique Combs
Royal Shell Real Estate - Bonita Springs, FL
Royal Shell Real Estate - Monique Combs

Lane I agree with Tim and Pam. We too have mant listing from out of the area Realtors. Must call LA or office and no return calls. I sometimes wonder if our clients thnk we all are ...... This market is hard enough  - If we can help each other would be one great hurdle.

Aug 10, 2009 02:09 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Lane,

In our market there is a handful of agents getting REO, and some of them are not from our area. i guess they are swamped beyond belief, and at this moment they do not really care. No description, or agents can't answer any questions. And the agents are so busy that you can't get them on the phone. So, you call the office trying to find out how to show it, tell them who you are, and then wait and wait and then they finally find the listing and start reading you the showing instructions. As if it could help. I have read it. It says "call listing office"

Aug 10, 2009 02:26 PM
Deborah Ryman
Santa Cruz, CA
M.A. Feng Shui Services, Santa Cruz County

If there were higher standards of entry, you would get a higher caliber professional. As it is now, almost any warm body can sell real estate.

Aug 10, 2009 02:27 PM
Valorie Stover, Realtor for Casta del Sol
Casta del Sol Real Estate / HomeSmart Everygreen Realty - Mission Viejo, CA
Mission Viejo,CA, Active Adult Community!

I hear you! Showed one that saidl sparkling pool, only it was green only half full of water with trash in it. Another one that the pictures were beautiful but they were from the last time the house was sold not what it is like today!

I tell me clients don't be surprised at what it really looks like, I only gauranty what I have checked out myself.

 

Aug 10, 2009 02:37 PM
Richard Weisser
Richard Weisser Realty - Newnan, GA
Richard Weisser Retired Real Estate Professional

Lane...

The scenario you described is absolutely the norm in our area, and it gets a bit wearisome, doesn't it? I don't know what the answer is but I for one am exhausted!

Aug 10, 2009 02:40 PM
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker

Ugh!  We have a "report to MLS" button that we can use for agents who don't put up photos within the required amount of time.  I reported one guy 10 days in a row before he put up one crappy photo.  Then, the icing on the cake was when I saw the house on the sheriff's auction list this week.  I'm sure the owner is trying to sell short (not that it was disclosed on the MLS, because it wasn't) and they picked an agent who can't be bothered to take a picture to help them through that mess?  I feel really sorry for this consumer.

Aug 10, 2009 05:13 PM
Dale Terry
Yadkinville, NC

Since the problem starts with having to work with folks, maybe it is time to revamp the MLS and get the cooperative part out of the equation. 

Aug 11, 2009 11:09 PM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

Jim - Me too...   ;^ )

T & P - I get annoyed by REO agents a lot because of the lack of calls...  I have stories...

Monique - I don't blame consumers for not liking what they often see...

Jon - Always makes me happy to call for information on a listing and have them read the description that says call for information.

Deborah - I don't know that I agree with that.  There are bad doctors and lousy lawyers... and they have quite high barriers to entry. 

Valorie - I know that we are supposed to present properties in their best light... but we are supposed to be real, too...

Richard - It is annoying...

Lisa - I'm with you. We have to police our own or someone else is going to do it for us. 

Dal - We need to cooperate, but maybe we need to call out the bad apples.

Aug 12, 2009 08:23 AM
Renée Donohue~Home Photography
Savvy Home Pix - Allegan, MI
Western Michigan Real Estate Photographer

You would flip if you saw some of the "SHOWS LIKE A MODEL" comments or "GREAT HOUSE" (and that's it in the comments.)  CRAZY CRAZY existence!

Aug 12, 2009 02:51 PM
Cindy Jones
Integrity Real Estate Group - Woodbridge, VA
Pentagon, Fort Belvoir & Quantico Real Estate News

Unfortunately this market means you need to preview, preview, preview especially if it is a foreclosure.  Sometimes the pictures in the MLS are of the only decent room in the house.  Then when you open the door you get to see the real story, the place is a mess or as you say smells awful.

Aug 12, 2009 11:44 PM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

Renee - I went in one a few months ago that smelled like a stable... of course it showed like a model...  A model "WHAT?" would be the question.

Cindy - Even if it isn't a foreclosure...

Aug 13, 2009 11:31 AM
Tim Maitski
Atlanta Communities Real Estate Brokerage - Atlanta, GA
Truth, Excellence and a Good Deal

I feel your pain.  It sounds just like the weekend I had.

I like to read the listing sheet remarks as we walk thru the home so my buyers can be a little more skeptical about the descriptions they read.

It drives home the point that you really have to get out there and take a look at these homes in person. 

Aug 18, 2009 12:16 AM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

Tim - I might have to start stocking mold masks...

Aug 19, 2009 03:33 PM
April Solomon
Keller Williams Professionals - Swannanoa, NC
Broker/Realtor/GRI

Anytime I am showing foreclosures or REO's I warn my customers and tell them pictures can be deceiving.  Most of the foreclosed and bank owned properties in my area are distressed or the seller left their mark.

Aug 21, 2009 01:34 AM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

April - It is sad that professionals can't be counted on to be honest...

Aug 23, 2009 03:12 AM