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Realtor Lawsuits - The Other Side of the Coin...

By
Real Estate Agent with Stamps Realty

I just read a featured blog by Walter Hayes called "Realtor Lawsuits" and have to say I was shocked by the comments. 

Walter's blog stated he's heard "homeowners who have lost their homes to foreclosure are coming after agents and suing because their home didn't sell and ended up being foreclosed on."

The vast amount of comments basically said "What?!?  Those scummy lawyers?"  Instead of looking at the possible validity of the argument, these agents are tossing blame to the attorneys.

I object!

I object!

 

The truth of the matter is that too many agents are practicing outside of their area of expertise!  Agents who have never been trained, and have no experience in what it takes to get a short sale to the table are taking these listings (because they need the commission) instead of referring them to agents who know what they are doing.  They list the property like any other and hope for the best (instead of contacting the bank on a daily (or more) basis working through the issues.)

I understand the desperation of agents out there right now.  Times are tough.  Really tough!  But, taking a listing outside of your level of experience and scope of normal practice, is not going to help.  Not only are you setting up your client to LOSE THEIR HOME (that should be bad enough!), but you are also setting yourself for a lawsuit!

AND - YOU WILL LOSE! 

Short sales are a VERY labor intensive listing that require a VERY experienced agent.  While I'm an SFR (BFD, I took a class), I still bring in an agent who has A LOT more experience in short sales (from a different company, no less) because that's what my clients NEED!  The Code of Ethics is VERY specific here - and it's not hard to understand!

Article 11
...
REALTORS® shall not undertake to provide specialized professional services concerning a type of property or service that is outside their field of competence unless they engage the assistance of one who is competent on such types of property or service...

If you are taking short-sale listings, you'd better darn well know what you are doing!  If you don't have the necessary training or experience, don't just assume you can handle it.  You have a FIDUCIARY OBLIGATION to your clients to either bring someone in who knows what they are doing or refer them out to someone who does. 

Sometimes acting responsibly means you don't get a commission.  And THAT'S O.K.  That's what Fiduciary obligation means!  To put your clients well being above your own! 

From Wikipedia.org...

"A fiduciary is someone who has undertaken to act for and on behalf of another in a particular matter in circumstances which give rise to a relationship of trust and confidence." 

A fiduciary duty is the highest standard of at either equity or law. A fiduciary (abbreviation fid) is expected to be extremely loyal to the person to whom he owes the duty (the "principal"): he must not put his personal interests before the duty, and must not profit from his position as a fiduciary, unless the principal consents.

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Tori Stamps, MA, JD

Stamps Realty

www.Stamps-Realty.com
www.LeipersForkRealEstate.com

615-512-5485 (cell)
615-595-1311 (office)
615-595-1312 (fax)
tori@stamps-realty.com


Info about the author:

Tori Stamps, MA, JD is a Franklin TN REALTOR® providing impecible service and attention to detail when you are looking to purchase and/or sell real estate in Williamson County, TN - including Leipers Fork, Franklin, Brentwood, Thompsons Station, Spring Hill and all other surrounding communities.  Please visit me at www.Stamps-Realty.com or  www.LeipersForkRealEstate.com for all your real estate needs.

If you're on the fence about buying a home in Franklin TN or its surrounding Williamson County TN communities, now is the time to buy.  Today's market is providing some great deals!  Now is the time to take advantage of the economy while interest rates remain at an all time low.  For more information on homes, estates and farms in and around Franklin, TN and its surrounding communities, you can search the MLS free of obligation at http://www.leipersforkrealestate.com/search-mls.asp.

Tori Stamps, MA, JD - Principal Broker/Owner - Stamps Realty, Inc. - 615.512.5485 cell

Copyright © 2009 By Tori Stamps, MA, JD.  All Rights Reserved

Comments(116)

Carmen Offutt
La Rosa Realty - Altamonte Springs, FL

In my market area if you are not doing short sales or REOs then you might as well not be in real estate at all.  I believe that the way you handle a short sale is the same way you handle your very first transaction as a new agent, you get the knowledge and you have someone, usually your broker, to guide you thoughout the proccess.

Personally I have not done any short sales as either listing or buyer's agent (only REOs so far).  However, I have done many BPOs (in the high hundreds) for short sales and always amazes me how uncooperative some listing agents are.  In general there is always going to be some agents that are very unprofesional and should not be in this business at all.

Apr 12, 2010 05:16 AM
Terkel Sørensen
Real Estate Places - Temecula, CA
Realtor, 951.805.0773 , Bank owned and Short Sales

So - if I was a skier and wanted to get better at skiing, would I just sit back at the lodge and watch the slopes?
It so happens that I spent a few days skiing, and took more than my share of the spills... If you don't crash, you will never learn. 

My point is, when I take a buyer to a short sale, talk to the listing agent and am told there are 2 loans, the second being a heloc for $180k... I have been down that hill before and know the deal is likely to require the seller to bring something to the table, or the listing agent will ask the buyer to pay outside of escrow... 

Because I have done short sales, and some of them crashed, I know this is not something you want to get into. So I can adequately help my clients. Personally, I would have turned down the listing as it is a waste of time in my eye. 

What you are saying, sounds to me like people should just pass the experience up... What is the point of that? To sit at the lodge and be safe all day? 

Ok, suit yourself, be safe - DON'T learn, DON'T evolve, DON'T serve your next client better... 

That kinda makes the post pointless doesn't it?

Apr 12, 2010 05:28 AM
Anonymous
kathleen barnato

I did my first short sale back in the 90's when they were not very common.  The routine is much different now, and the rules seems to change constantly.  Keeping up to date is key; documenting each step has always been important.    In my neighborhoods, 40% of the transactions are now short sales.  To not do them because of inexperience would be a mistake...co-list if you need to.   

On a side note, with the MLS potentially going statewide, I believe it is a big problem for an agent from Northern California to come to my area in Central Californiat (Santa Barbara) and try to represent buyers and sellers.  A co-list is appropriate, a referral even better.

Apr 12, 2010 05:30 AM
#100
Tori Stamps
Stamps Realty - Franklin, TN
MA JD - Broker/Owner Franklin TN Homes for Sale

Terkel, perhaps you should go back and actually read the blog.  

Using your analogy, it said... If you don't know how to ski - admit it, get a professional to HELP YOU LEARN, or don't go skiing. 

 

Apr 12, 2010 05:42 AM
Cynthia Larsen
Cotati, CA
Independent Broker In Sonoma County, CA

Great post Tori.  I've only listed two short sales with the help of a much more knowledgeable agent.  One worked, the other didn't.  It was the seller's attorney who advised the seller to foreclose, not us.  The whole process was draining.  I won't do another short sale where there are two loans, it's just not worth it to me.

Apr 12, 2010 06:07 AM
Karen Anne Stone
New Home Hunters of Fort Worth and Tarrant County - Fort Worth, TX
Fort Worth Real Estate

Terkel:  To quote one of the most knowledgeable philosophers of our time... "You cannot be serious !"

Your analogy about practicing on a ski slope.  How silly.  If you fall on a ski slope, you break your own bones.  If you fall on a "short sale"... you can ruin the seller's life... or mess it up for a very, very long time."

You want to "learn" on something ?  Don't you dare try and learn at the expense of MY seller.  Wow.

I also think I know where you "pulled" this analogy from.  Just look at the first half or so of the word... LOL.

Tori:  By the way... great post... thank you for being so thorough with it.

Apr 12, 2010 06:19 AM
Jirius Isaac
Isaac Real Estate &TriStar Mortgage - Kenmore, WA
Real Estate & loans in Kenmore, WA

I am amazed at all the complexity of the responses from everyone here.  It is so obvious that there is not agreement on this issue at all.  I have 5 short sale listings at the moment and some of them I negotiate myself, and some I hire a third party.  It is more work, but I feel like I can handle the task.

Apr 12, 2010 06:43 AM
Karen Rittenhouse
www.JKKPropertyInvestors.com - Greensboro, NC
Real Estate Investor

I have done a number of short sales.  They are not difficult.  The banks tell you what they want.  You give it to them (if you are any good at your job). 

They are extremely time consuming and frustrating because lenders tell you over and over that they never received your information so you send everything in 4-5 times (no exaggertion - never send originals).

In the beginning, get help with short sales so you realize you're not doing them wrong, the banks are just difficult to work with.

After one or two, rock on alone.

Apr 12, 2010 07:53 AM
Bill Gassett
RE/MAX Executive Realty - Hopkinton, MA
Metrowest Massachusetts Real Estate

Exactly Tory and completely agree with you! I was one of the few that mentioned the fact that there are far too many Realtors that don't have a clue about short sales but list them anyway. It is a disgrace to our industry!

Apr 12, 2010 09:39 AM
Fred Sweezer Sr. CMI, LLC.
Hud Certified 203K Consultant - Long Beach, CA
HUD 203k Consultant

That is where team work pays off!

Apr 12, 2010 09:56 AM
Spring Haigler
Tradd Residential - Myrtle Beach, SC
CRS, GRI, RSPS

Tori, I expect to see this happen very soon in our resort and second home market. Right now we are flooded with short sales.

I also agree with #48 and #53.

And to the Realtors out there who say most of their short sales are cut and dry (easy), try doing them in a resort and second home market where none of the primary residence short sale- exceptions apply to second home or resort condo mortgages. Also, almost none of these mortgages had PMI.

On second homes and particularly resort condos in SC, there is a high probability of getting a deficiency judgment on a short sale one way or the other. You can try to negotiate these away, but many lenders won't accept the short sale contract that way. This is just the tip of the iceberg in dealing with second-home short sales. The banks are a lot tougher to negotiate with when it's not a person's primary residence.

In fact, many of our condos were financed through portfolio loans "commercial investor loans". The investors who backed these types of loans even have the right to say NO to a short sale, period. The seller doesn't even get the option. I've seen Realtors list properties as potential short sales only to find out that the only remedy some of these lenders will accept is foreclosure (aside from a possible loan mod, which these lenders were forced to offer as of last year) .

On second homes and resort condos, you BETTER be a short sale expert or start working with one until you know the ropes. I'm not saying this for self-serving reasons at all; I've done my share of them and no longer have the patience to deal with them. I haven't lost any business over it either.

I refer them out now!

 

Apr 12, 2010 11:13 AM
Jean Alicea
Home suite Homes, Inc. - West Palm Beach, FL
Home suite Homes

I am glad to see that prices in general have come down so much that I have no reason to take on short sales. Here in south Florida, short sales are no longer the only sales. I worked with  several buyers on short sales  and it was  such a long process that left everyone in limbo.  Even so called short sale experts do not handle buyers professionally.I have found that it is not worth losing my good reputation and my customers' confidence over, not to mention any potential complaints.

Apr 13, 2010 06:16 AM
Jonathan Osman
Jonathan and Associates, Inc - Charlotte, NC
Charlotte House Hunter Group

I have friends on the grievance committee at our local board of Realtors and they say that 90% of the complains are of agents in short sales and it's always an Article 11 issue.  One local broker in town tells their agents to go and hire a 3rd party but the third party is more incompetent than the agents.  There have already been lawsuits stemming from a short sale gone awry but with little coverage or press.  Expect to hear more as the time goes by. 

Apr 14, 2010 01:31 PM
Spring Haigler
Tradd Residential - Myrtle Beach, SC
CRS, GRI, RSPS

Sounds like there already has been a lawsuit where an agent lost their license:

First Thing to do with your short sale clients

I highly recommend clients consult with an attorney, better yet a tax attorney. Even if we knew EVERYTHING about a client's financial situation (and none of us really know it all), advising them that a short sale is in their best interest is outside of a Realtor's scope of consulting. We can offer possible benefits, but ultimately, the seller should weigh all of his options given his particular situation. We don't know what the consequences of a short sale may be when someone has a complicated financial situation.

Short sales don't solve ALL of a homeowner's financial problems. I work with a lot of high-end clients who are in trouble and their situations are just that....complicated. Some forms of bankruptcy actually work out better for some people, it all depends on their situation. It may not be lucrative for us, but we have to admit when we are out of our league as a consultant.

Deficiency judgments placed on investors and second-home short-sellers in SC are common.    

 

Apr 14, 2010 03:13 PM
Andi Grant
310-508-4354 | FirstTimeHomeBuyerRealEstate.com - Los Angeles, CA
Helping 1st time buyers and home sellers in LA!

""REALTORS® shall not undertake to provide specialized professional services concerning a type of property or service that is outside their field of competence unless they engage the assistance of one who is competent on such types of property or service..."

Your blog reiterated to bring in someone who IS Familiar with short sales to work with a person who is not.  Nothing to misinterpret there.  When inexperienced, get help to protect your client, your broker and yourself.

Apr 14, 2010 06:26 PM
Kay Van Kampen
RE/MAX Broker, RE/MAX - Springfield, MO
Realtor®, Springfield Mo Real Estate

This is so true of so many agents in my area.  Without the training and the constant calls to the banks, these short sales do not close.  I've have several classes and starting more to make sure we are doing our jobs.  We can't learn enough right now.

Apr 15, 2010 02:22 AM
Tina Gleisner
Home Tips for Women - Portsmouth, NH
Home Tips for Women

I'm not a realtor but it does seem like common sense but obviously lots of folks needed to hear your message.

Apr 15, 2010 07:40 AM
Charles Stallions
Charles Stallions Real Estate Services - Pensacola, FL
850-476-4494 - Pensacola, Pace or Gulf Breeze, Fl.

As a Realtor, I have a problem with any profession that has to dictate what ethics and morals are but that is me. I have always lived by the Golden Rule and it has got me through life pretty well.

That being said what constitue and expert or even someone good at short sales, amount of closings, listings what. I hate to burst anyone's bubble but "we are just not all that". That is why anyone even felons can get a Real Estate licenses.

Apr 16, 2010 09:47 AM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Tori,

Oh, that's old "banks are greedy", "lawyers are only for money" and how conveniently missing agents. Angels, just angels.

I am going to the court foreclosure auctions for my clients and I am surprised by the niumber of foreclosures on properties that are shown in MLS as under contract short sales... Disaster

Apr 18, 2010 03:13 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Coldwell Banker Realty

REALTORS who violate the REALTOR Code of Ethics deserve to have complaints filed against them.

Jul 30, 2010 01:47 AM