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On the Awesome Power of Active Rain, the hunt for market share, credibility, and human nature.

By
Services for Real Estate Pros with ha media group

I am not a terribly prolific blogger or commenter, so this climb toward my first 100k has been a slow journey.

My oldest son who appeared here first as a sweet young teen is going off to college in a few months.  My dogs are no longer puppies, and I am a few wrinkles richer, if not wiser. 

Things change with time, and one learns the ropes, and makes the necessary changes to achieve the latest sets of goals.  Those who plan and stick to that plan diligently are statistically much more likely to succeed, at least financially.  I am not one of those.  I've jumped into the rain a few years ago without a plan, and floated on its gentle waves, and waded into the muckiest of mucks, galoshe-less.  Somehow, in this rather directionless journey, I have encountered some truly fantastic human beings.  I have made a few genuine virtual friends.  I have suffered the most pleasant of unintended consequences, and to my ever growing surprise - I've gotten some business for my itty bitty firm.  I also learned something about human nature, and competitive spirit in us all.

A sweet natured Canadian blogger, on  whose post I left a few comments she thought of as witty ages ago, hired my company to design and print some postcards recently.  We did our best, and the client was all sorts of happy, so, naturally (given that she is a sweet person), she wanted to share with the AR universe that she thought my hubby and I are pretty darn cool, show off her new cards a wee bit, and offer up a few nifty discounts on printing that we gave her.  Sounds harmless enough.  The AR gods featured it.  We were glowy-happy that she was thrilled enough to do something like that. 

Then came the rebuttals and a whole new blog on the subject of more or less how what we designed isn't going to work. 

Had it all been done in an attempt to have an intelligent discussion on the subject of print advertising, I'd be all for it, but to this here little blogger in this giant AR universe, it seemed strangely like a turf war...    

I have been here long enough to have witnessed all sorts of displays of our best and basest impulses, and maybe only because it concerned my client - I took the whole thing to heart.  But it still begs the question: if this is indeed a professional network, and all the real estate practitioners here consider themselves professionals in their field (helping a client buy or sell real estate), then why would a vendor or service provider not be granted some benefit of the doubt?  I am not one for ass kissing of any kind, and was certainly not hoping for any of that. See, I am fine with criticism, even if misguided, but the thing that struck me in those discussions was a thought, stated as fact, that what we designed was simply wrong and would not work.  I find it hard to believe that every real estate or mortgage professional on here blogs, markets and sells according to the one exactly right way of doing business, one magic formula.  To expect that in advertising and marketing especially there is such a thing as one right way to achieve results strikes me as strangely counter-intuitive.

But back to professionals walking both sides of the expertise fence:  if you sell real estate for a living and believe that your experience and expertise in that field makes you worth the commission check at the end of the transaction, and that you do provide a valuable service - than why would the same rationale not apply to the other professionals on here?  It's ok to do your own design, in much the same way it's perfectly ok to sell your own house for so many FSBOs, and god knows there are plenty of tools available for anyone to choose from, with the never ending supply of clipart, photos, nifty effects and even apps that will write or "enhance" copy, but does that really compare to years of design, advertising and marketing education and experience?  Does it compare to the intuition, if you will, acquired through many years of doing this day in and day out?

our most confusing ad ever - worked like magic

Let's put it in terms of investment:  we own roughly 5,600 of the best fonts available on the market, all the latest Adobe Pro software, have memberships in all relevant industry organizations, so we can keep up with tech and design stuff before it hits the market. The design part of the team got his pencil sharpened, if you will, at AGT, the PrePress and design arm of Conde Nast - working out the kinks in those glossies you probably subscribe to.  The other half, me, before the ad agency, spent years as the editor and writer for a pretty cool publication with readership of over 120K, the good majority of whom read it cover to cover, every month.  So how does one compete with clipart and clichés collaged into a sales piece in Publisher?

Today, I've decided that one doesn't.  Just like the card that spawned those discussions was NOT meant for everybody, but the few who happen to be in the right place and time emotionally and otherwise, - so is what we do not going to be suitable for everybody.  There will be those who are, indeed, better off designing all their own stuff, or going with a standard and palatable template.  There are plenty of service providers for that, even on AR.

I will stick to what we know best, and working with people who want different and have the moxie to dare break some rules once in a while; who can see the value in thinking outside the box; who don't tend to rely on the latest prophesies of a marketing guru.

erik's cards...great guy

I am eternally grateful to AR for one very simple thing - for making it easy for me to choose my battles, and making it easier still for those few who get me, and who understand what we do and why, to have found me in the rain.  I am thrilled that the scarce and rather unintentional marketing of our services here has resulted in the kinds of clients that we genuinely enjoy working with.  I am happy to call most of them my friends.

So, thank you to my few fabulous clients for being you.  For everything else, there are bits of new rules, do's and don'ts being typed onto a blank page somewhere as we speak, that I am sure will be available on Amazon.com soon enough, and will, I am certain, empower a whole new generation of DIY'ers.

I am truly ok with that.

www.teamhardison.com

Tchaka Owen
Galleria International Realty - Hollywood, FL

Inna - I'll start with my opinion of the card:  I prefer simple and don't care much for 'busy', however I do not find this card too 'busy'.  Perhaps at the extreme end of 'busy' (for me), but the partioning of the card into segments compartmenalizes different parts and provides the viewer with organization.

After reading through the blogs, I expected to see something quite edgy...in my opinion, this is not at all edgy.  I would describe it as tasteful, maybe the word modern would come into play.  Keep in mind I'm not a marketing specialist, just letting you know how I see it.

I believe the problem in all of this is in the delivery of opinion - and it leaves a bad taste in your mouth, understandably.  Opinions are like.....sphincters, everyone has them.  I could love your piece and it actually stinks, or I could dislike it meanwhile everyone else loves it.  Does that make me right or wrong?  I would say neither, after all it's opinion.  Where I would be wrong is to not approach you with tact.  Within our community we can deliver our thoughts to each other in a constructive manner.

Lastly, every post office in the US would mail a 6"x7" postcard.  That's classified as 'oversize' and would require additional postage, but nothing legally prohibitive.

Apr 23, 2010 04:41 PM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

To all: way too tired to respond now.  But I will tomorrow:-)  for now, i'll simply say that you guys are great, and thank you for jumping in here with your thoughts.

 

Apr 23, 2010 05:41 PM
Nogui Aramburo
Linda Craft & Team, REALTORS® - Raleigh, NC
Real Estate Professional in the Raleigh Area
I think busy has become the buzzword of people who don't know didley. Just sayin, IMO! Happy Saturday. PS - this comment is an addendum to my previous one :-)
Apr 24, 2010 12:27 AM
Tanya Nouwens
Immeubles Deakin Realty - Montreal West Island, QC
Montreal Real Estate Broker & Stager

I'll say it again, Inna: And THAT'S why I hired you.  You and Jon are not robots, you do not believe in one-size-fits-all, you "get" me and what I was trying to achieve, and you dare to be different.  There's a cost to all that, of course...and sometimes the cost is a bit painful. 

But I keep going back to what Paul said on my post: if we can attract the kind of people we would like to do business with and who would like to do business with us, we have our niche.  I'll take a niche over a kingdom any day...and I'll take multi-grain bread loaded with nuts and seeds and cranberries and oats over plain white bread any day too, even if the white bread is on sale and being featured at Costco : )

Now it's time for some breakfast.

P.S. I know you were most upset about people raining on my parade, Inna. But I grew up in the Maritimes where rain and fog appear about as often as the sun...and I LOVE it : )

Apr 24, 2010 01:56 AM
Tim D. Wilson - The Horseman's Agent ™
HomeSalesLexington.com @ Rector-Hayden: Lexington, Kentucky - Lexington, KY

Hi Inna,

   The card that you and Jon designed for Tanya is lovely.  But more importantly, it fit her personality and campaign, so why worry about the noise?  A campaign is not all things to all people.

 You and Jon are super talented, so you have reason to have the confidence to just stick to your guns and trust yourself.  Beyond my professional life as a Realtor, do you know how many different ways there are to train a racehorse, and how many little decisions there are that can be second guessed by everyone from other horsemen to 'fans in the stands'?  If I listened to all of that and worried about it, I would never get any sleep.  In the end, there is a small handful of more experienced trainers and vets that I always seek counsel from and listen to, and a whole bunch of noise from everyone else that I never listen to.  It all goes in one ear and then directly out the other.  It has to be that way because you cannot have multiple (and perhaps even contradictory) training techniques going on at the same time. 

You and Jon know your craft.  You know your clients.  You put those two together, and that's it.

As it turns out, I would refer a friend to Tanya in a heartbeat, and had already been to your hamediashop site twice in the last month or so looking at prices on double-sided postcards- meaning you guys already had another customer lined up and didn't even know it yet.  I had checked out your business site on the strength of your blogs and graphics.  (I just need to sit down and finish thinking about how I want the sides of the card to look.  And finish passing out my current box, I guess. :-)  So you must be doing something right, and certainly have my confidence.

See you guys over at your business site!

Apr 24, 2010 06:47 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Karen Ann - you don't pull any punches, lady:-)  Thank you for the kind words, and more importantly, for not seeing the world in such conveniently narrow terms... and getting the human side of things.  It's good to know that people like you will be on the recieving end of this card wherever our Tanya dwells.  As for the other stuff - the pettiness, there is always a kittie to make one feel like all is well with the world:-)  no matter what the litter box is lined with.

Thank you again for the kind words, and for being incorruptibly you.

Apr 24, 2010 09:33 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Bruce -i am all out of breath after speaking with you.  I am sure you got more than you bargained for, but hopefully, a small portion of the conversation made this whole mess a bit clearer.:-)  Good to finally meet you meet you.

Apr 24, 2010 09:35 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Liz - everyone is indeed entitled to their opinions on anything we do.  All that aside, it was the venue chosen for the voicing of those opinions that bothered me.  Had my client been less keen on sticking to her guns, had she less of an understanding of what she was trying to accomplish and why - she would have been justifyably upset and would have felt that she made the wrong decision (10,000K cards later).  Fortunately for me - my client has none of the issues above.  She knows who she is and she knows who her clients and prospects are, and she knows what will work for her.  In the world populated largely by sheep - she is a rare find, and I am greatful our paths have crossed.:-) 

Apr 24, 2010 09:41 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Paul - eloquently put, as if I could expect anything less from you... Sadly, you are right about this former bastion... I will gladly join your merry band of misfits whereever you go.:-)

Apr 24, 2010 09:43 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Lisa - :-)  that can apply to pretty much everything Paul says.

Nogui - my feathers were not the least bit ruffled by it, Nogui.  Only the fact that my client got some stuff thrown at her which was ill-timed, ill-placed and ill-deserved.  Outside of that, you know how much i care about the opinions of bystanders in this great game we are all playing.  Chase what matters - and humanity trumps business every damn time:-)  I will also say that I am with Tchaka on the card not being edgy really or cutting edge, as you put it.  It was simply slightly different that what most are accustomed to, but by no means risque.  I agree with you on the addendum though, and i am tickled that you like our work.

Apr 24, 2010 09:55 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

My Susan - i thank you humbly for saying one of the sweetest things i heard in a while.  I am mildly sorry for having compelled you to wade in to this twice in one week... You are gentle soul - and i will absolutely invite you to go see our Lisa!  We'll have a blast.

Alex - most things aren't what they once were on AR.  Thank you for your input, and i have no intention of giving up what i do or how I do it, for that matter.

My Sandra - i sorry you had to login:-)  but i thank you humbly for doing it.  You said the very crucial thing - my client KNOWS her market.  She also KNOWS herself.  That's why she'll make it, with or without the postcards.  MWA-

Jon - that is quite a compliment, indeed, happily accepted in this case.  Thank you, too, for your kind words.

Apr 24, 2010 10:02 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Tchaka - I addressed your right-ness when it comes to the design of the thing in my reply to Nogui above, so i won't repeat myself. 

as for tact - i've been known to be less than tactful here on a few occasions.  Generally speaking, the only blood drawn was of the parties that willingly engaged in a battle.  i am not aware of anyone ever engaging in that way on a testimonial, but you learn something new every day on this network, don't we...

PS: I am aware of the postal regs in the US and now, thanks to my first Canadian client, in Canada as well.  That jab at the irregularity of size made very little sense to me too, but in the grand scheme of things, it's small potatoes indeed.  Thank you, man.:-)

Apr 24, 2010 10:06 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Tanya - and that's why i am thrilled that you are a client!  No matter what happens, I'll feel great about this whole experience, becuase you are who you are. 

Fog and rain are not to be understimated, my dear.  There is a power of introspection that travels soflty on the rain drops to those who welcome it.  Hugs-

Apr 24, 2010 10:10 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Tim - i addressed the whole ruffled feathers thing in a comment to Nogui above. Briefly, if any of us were upset with what transpired, it's not due to some lack of confidence in our work, but out a sense that our client in an attempt to simply share us as a resource and state that SHE was happy with what we did for her, ended up defending our work instead. 

I will say that I am glad you think we are good enough at what we do to earn you as a client!  Thank you for the confidence.:-) 

Apr 24, 2010 10:14 AM
Steve Bush
Maxfield Real Estate - Moultonborough, NH
603.455.7428 - NH Lakes Region

 

 

Inna,

As one who has been fortunate to have found you and Jon to produce a simply beautiful and first class business card for my wife and me (Bruce don't miss your chance to work with these people!), I think that your approach to viewing and listening to each of your clients as individuals, with unique and diverse needs, is what makes what you do so out of the ordinary. You are not "cookie cutter" marketing people; I can find those anywhere, but rather you and Jon bring a flair (subtle or not so subtle depending on one's needs) that for many of us is refreshing.

That being said not everyone will appreciate, understand, or value what you do so exceptionally well. That's ok! It's like me loving NPR while others prefer Rush Limbaugh. There's a place on the earth for all of us.

Keep up the great work and I will be in touch at some point for more work from you.

I'm  not sure the post took first time I sent it so if you see it twice my apologies.

Apr 24, 2010 11:53 PM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Steve - wow, thank you so very much, Sir.  It helps when the clients are not 'cookie cutter' clients, you know.:-)  Best to you and your wife!  It was a pleasure.

Apr 25, 2010 06:23 AM
Erik Hitzelberger
RE/MAX Alliance - Louisville REALTOR-Luxury Homes - Louisville, KY
Louisville - Middletown Real Estate

Inna,

I started to check out the other post to see what the fuss was about.  However, I decided against wasting time and energy on pettiness.  As a REALTOR, I care about making my clients happy.  I couldn't really give a d*mn about whether the lender, appraiser, gardener, or hostess at Applebees like how I do my job.  Sure, I play nice when possible, but at the end of the day, the only nod of approval that matters is the one from the person I represent.

You know this, but in case anyone else has a doubt, I am one happy client of Ha Media Group!

 

Apr 25, 2010 03:08 PM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Erik - it's so good to see you here.  I can't say I blame you for not wanting to read all that, and you are right, of course:-)  The opinions of our clients matter, and clearly the returns they get matter.  Everything else is, in the grand scheme of things, immaterial. 

Then again, i am not a farmer, but I do have a garden, so go figure:-)  Sometimes stuff even grows in it. 

Thanks for the sweet endorsement of our work! That, my friend, matters.:-)

Apr 25, 2010 04:24 PM
Donne Knudsen
Los Angeles & Ventura Counties in CA - Simi Valley, CA
CalState Realty Services

Inna - I must have missed this whole scene but having read all the posts now (and the comments) and I've said this before and I'll say it again, "some days on AR, I feel like I'm back in high school again"

I too have been on the receiving end of some AR old timer and their groupies rearing their snooty noses up in the air over something I posted or a comment I made.  Oh well, such is life in our continuing study of human nature.  If nothing else, AR and all it's little cliques most certainly do provide a wealth of entertainment with their silly behaviors and attitudes.

For the record, I've been using postcards in my farming areas for years.  It hasn't been until recently that I decided to stop for now until I can tweak my efforts a little.  For the past 12 months, my ROI on my efforts have been dropping.  It's not so much the vehicle I'm using or the message I'm sending but rather the target market.  

My first time buyer postcard is a great piece however, the high end apartment/condo complexes that I have been targeting for years have now beem inundated with former homeowners who have lost their homes and are not my target market.  Once again, its not the marketing piece I need to change, its the target market.  Trying to work out a new market now before I continue with the farming again.

May 29, 2010 05:47 AM
Inna Hardison
ha media group - Orlando, FL
Wordpress for Real Estate & Design, Print HaMedia Group

Donne - i am sorry i somehow missed my notifications on this post, but better late than never, I guess.  Thank you for your thoughful comment on this mess, truly.  It seems all to easy for some to callously address a human being on a virtual network so long as they can be assured of support from the many sheep that are likely to follow, if only because they always do.  I do wonder sometimes how eaisly these same people would throw jabs at another person's efforts face to face...

As for your ROI on mailings, - knowing your market is step one to any successful campaign and you see to know that much.  So now that you know your target needs changing - it ought to be a breeze to change that:-)  Will be more than happy to help you on your way to the right target, if you like. Just email me...

:-)

My advise is always free.

Jun 14, 2010 07:42 AM