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The office phone is quiet, but my phone is not. The importance of a website.

By Karen Monsour

Real Estate Agent with Coldwell Banker Fort Lauderdale Beach

June 14, 2010 02:09 PM

The office phone is quiet, but my phone is not. The importance of a website.

It has been eerily quiet on the phones in my office. The new agents are wondering what to do...

However, I still do business...why? Referrals...great customer satifaction.

Do you go above and beyond for your customers?

If you do, what do you do?

I for one, have a contractor in place to fix any issues that might come up. My contractor has 30 years experience and has a great reputation.

If you sell a condo/home...do you have someone you trust to come in and fix up issues that might arise?

I have found that making relationships with contractors, floor contractors, painting contractors and the like is very important in a sale. Being able to take my buyers to see the work and to be comfortable with the contractor who I suggest is very important in the sale.

I receive most of my referrals from previous buyers, but I also get them from my website. Do you have a website or not, if yes, does it help you, if you don't why not?

Just wondering...

http://www.KarenMonsour.com, 954-464-4194 cell

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Andrew Mooers | 207.532.6573

MOOERS REALTY - Houlton, ME

Northern Maine Real Estate-Aroostook County Broker

WebsiteS, video channel, blogs for this, that audience, flickr pro to show one image at a time the local flavor of your area, direct mail, knocking on doors, you work the system, see the market. Go after it.

Jun 14, 2010 02:18 PM

Steve Hoffacker

Steve Hoffacker LLC - West Palm Beach, FL

Certified Aging In Place Specialist-Instructor

Karen,

Congratulations on staying busy and for working those referrals. Keep it going. :)

Steve

Jun 14, 2010 02:40 PM

Lori Liveston

Virtual Homes, Real Estate - Waltham, MA

Great for you Karen! 84% of buyers start their search online and we all need to be there!

Jun 14, 2010 03:25 PM

Gwen Fowler SC Lakes & Mountains 864-710-4518

Gwen Fowler Real Estate, Inc - Walhalla, SC

Gwen Fowler Real Estate, Inc.

My contractor is Jack. He is a residential builder and has been licensed for more than 30 years. He and his son can do it all: H/a, plumbing, electrical, roof...what ever and Jack has saved me more times than once. He is good at calming down the hysterical and showing us why or how he can fix it. If it were not for Jack, I probably would have found another occupation 10 or 15 years ago.

Jun 15, 2010 05:09 AM

Karen Monsour

Coldwell Banker Fort Lauderdale Beach - Fort Lauderdale, FL

REALTOR, SSRS - Sells FL Waterfront, Short Sale Expert!

Andrew,

I am trying my best. I try to go to the office with a positive attitude every day. When I hear the newer agents saying they have nothing to do...first I invite (or have invited) them to AR and second I ask them if they have a website.

Unfortunately, those who sit at the desk and ask for a walk in gift...are not going very far in a Real Estate career... JMHO.

Jun 15, 2010 12:15 PM

Steve,

Thank you for the encouragement. I work very hard to keep my contacts...most of my most recent customers are referrals from happy previous customers.

Jun 15, 2010 12:16 PM

Lori,

You are so right, very few of my customers do not have email addresses...websites are so important.

Thanks for commenting on my blog.

Jun 15, 2010 12:18 PM

Gwen,

Me too!!! If it wasn't for my Joe, I wouldn't know what to do...he can fix anything.

Jun 15, 2010 12:20 PM

Russell Lewis

Realty Austin, Austin Texas Real Estate - Austin, TX

Broker,CLHMS,GRI

Karen, this is so true! Our phones used to ring off the wall but now we get way more contacts from our website. And I also have a groupp of trusted contractors, vendors and services who I continue to refer to clients and it's paid off for everyone involved!!

Jun 15, 2010 04:01 PM

The office phone is quiet, but my phone is not. The importance of a website.

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