LET'S PLAY NICE--How Civility Wins Every Time

Whenever you have two parties in a transaction, civility and mutual respect should be at the forefront of any discussions.  In recent times, I’ve had the unfortunate experience of working with an agent or two who have a deficiency in the art of communication and civility that it made the whole process more difficult and definitely unpleasant. 

Agents who assert their “experience” in an Alpha Male/Female manner is a huge turnoff to me and I’m sure to most people.  When an agent purposely creates a conflict by disputing every situation or when an agent becomes overbearing; they are not only showing an insensibility but also potentially creating a conflict that could pose an issue on the entire transaction. 

Likewise, if you’re working on a short sale; an angry agent at the start of a short sale will only turnoff the person that may be there to help you move this short sale along quicker.  Save that anger for later when the lender has definitely not performed and you’ve made all attempts to resolve the short sale reasonably. 

One of my very first jobs was as a Collector for a Fortune 500 company.  My boss had us work under the 3 part guideline.  You give the company 3 continuously elevated tries to resolve the past due receivable and then you go to a tougher stance.  That way, they can’t argue that you didn’t try.  Likewise with lenders, if you’ve tried to work through the clog in a reasonable way and can’t succeed, then you have more “meat” to provide them for your discourse. 

I do understand that some folks may come across harsher than they really mean to and of course you make concessions for the way a person speaks.  But if the words accompanying the speech is harsh and the tone is harsh, then really that just comes across as condescending.  Who can really work with someone like that? 
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