Special offer

We're NOT Just Door Openers!

By
Real Estate Agent with Transaction Alliance 513.520.5305 www.LizTour.com SAL.2002007747

DoormanWe're NOT Just Door Openers!


We had an experience Saturday that made it clear to us that some prospective buyers agents are just door openers, a necessary nuisance to get access to the homes they want to see.  We had a Zillow contact Saturday morning requesting to see one of our listings so of course we made the arrangements. 

The Z-contact did NOT have an agent (we ALWAYS ask) NOR was she interested in working with one (she made that QUITE clear!).  But then she asked to see another home, NOT one of our listings.  So at this point, we've got two choices, SURE...A) we gamble and PRAY that she'll suddenly change her mind about using an agent and PICK US despite her stated aversion to buyer representation thanks to our charm, wit and expertise :) OR B) say "No", we can't show her the additional home.

We chose "NO" to showing the second home that WASN'T our listing.  And if you're a consumer you may say WHY NOT??  Isn't it your job to show homes?  And the answer is YES...but with CONDITIONS!

  • We'll show any qualified buyer our listings, whether or not the buyer HAS an agent, because it's our job to SELL our listings.  We WON'T try to shanghai the buyer from the other agent, we want the buyer to have full representation!  Go back to your agent if you LOVE the house and let's get a contract together!  Our listing agreement with the seller has already made provision to PAY that buyer's agent to represent you! (Did you catch that?  The SELLER pays for the agents!).
  • We'll show OUR buyer clients any home they want to see that they can afford.  These are buyers working ONLY with us to help them find a home.

Do you see the common thread?  In BOTH cases we're working for someone!  We are loyal to them and them to us.  We have a business relationship, an alignment of expectations for our roles. 

Look closely at our signature block, our web pages, our business cards...NOWHERE will you find that we're a charitable organization with full IRS tax deductions!  As a buyer's agent, we ONLY get paid if we find you the right home AND you let us write the contract AND get you all the way to closing!  That's it...no closing, no check...we don't pay our bills and all those hours of putting wear and tear on our car, scouring for information to help you get a better deal...all for naught.  We show you 50 houses and suddenly you right that offer with the Open House agent, or bring in sister Sue Ellen to write the offer after we did all the work....we get nada!

And again, you may see that as OUR problem and not yours, so let's look at it from your own perspective.  How efficient is it for you to have to contact EACH listing agent to see a home?  Time consuming isn't it?  And don't forget, the agent's loyalty at that point is TO THE SELLER, not you as the BUYER!  And DON'T assume that just because you go straight to the listing agent that they're going to give the seller a better deal on their fees just because they're doing both sides of the deal!

On the other hand if you commit to one agent, they can put together a series of showings back to back, what might have taken days can be done in a matter of hours and perhaps getting you in a position to buy the one you like before some other buyer!  Your agent can get the information you need to make the best possible decision.  Advise you of the pros and cons for EVERY house you view!

You don't have to pick us to represent you as your buyer's agent (even though Liz is an Accredited Buyer's Rep), but you DO need to PICK ONE agent, and ONLY one buyer's agent/team to represent you.  Do that and you have our full loyalty and service.  We'll show you plenty of homes, our listings or someone else's, IF you're working exclusively with us. 

But if you're working with a herd of agents, and we're all just disposable servants to you....sorry, we decline to play that game.  We reserve our time and loyalty to those that respect us.  It's a mutual agreement, that respect thing.  Life's too short to be otherwise.

Serving Warren County's residential real estate needs,
Liz and Bill aka BLiz

Posted by

Serving Warren County Ohio & Adjacent Areas

The Liz Spear Team of Transaction Alliance
Elizabeth Spear, ABR, Ohio License SAL.2002007747

William (Bill) Spear, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418

MailTo:  Liz@LizSpear.com

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Comments(61)

Steve Loynd
Alpine Lakes Real Estate Inc., - Lincoln, NH
800-926-5653, White Mountains NH

Bill & Liz, I think many...many buyers don't have an adequate understanding of the agency and the client relationship they want. When you walk in to any store and the salesmen says can I help you...you can say no I'm just looking - or yes I'm a serious buyer. Real estate is not shopping in a store.

Mar 14, 2011 04:42 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Phil, That's MORE than a little disappointing to have them do that...especially in the MIDDLE of negotiations??  Amazing....

Steve, I can understand a buyer not wanting to commit to us right off the bat...we're an unknown quantity to them at that point, but don't expect me to escort you to the house next door so you can work with them after I leave.  Integrity is a two way street.

Mar 14, 2011 04:49 AM
Liz Wallace
Century 21 Sherlock Homes - Rockville Centre, NY
Broker C21 Sherlock Homes, Rockville Centre, LI, N

I might be OK with being a doorwoman but only for a large tip, I think 3% of the selling price might be acceptable.

Mar 14, 2011 05:49 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Liz, I like tips like that :)

Mar 14, 2011 05:55 AM
Christine Smith
Buyers Brokers Only LLC - www.BuyersBrokersOnly.com - Canton, MA
Exclusive Buyer Agent & Attorney, Canton, MA

I am also with you 100%.  As an Exclusive Buyer Agent, I have come across people that think I get paid to open doors for them.  I, on the other hand, like to establish a good client relationship & work with them to help them get what they need.  Doesn't that sound more appealing than a door opener?!

And when is that re-blog function coming back?!

Mar 14, 2011 06:20 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Christine, I MUCH prefer your job description!  And as far as reblog, I'll glad trade it's absence for system stability if that's what they have to do, but wouldn't mind it coming back if they can do it without crashing the system.

Mar 14, 2011 06:35 AM
Leslie Ebersole
Swanepoel T3 Group - Saint Charles, IL
I help brokers build businesses they love.

Hi there...I agree, your time and integrity are truly your most valuable assets in this business.

It's a little hard not to sometimes second guess myself in these situations. On the one hand, maybe my charm and would win over Ms Skeptical. On the other hand, when I think back to my biggest disappointments or time wasters I know that many (most?) of them told me upfront their conditions, I just chose not to listen. Or I wished it to be otherwise and hoped for a different outcome.

I wouldn't be surprised to see a few people jump in here with the "send 'em my way, I'll win 'em over". Or maybe your detailed explanation of your reasoning will keep them away.

Since we seem to work on opposite cycles, I do have a suggest to use and I just did ;-)

Mar 14, 2011 07:31 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Leslie, First, thanks for the Suggest :) 

And for this person, perhaps if I'd had the free time and was feeling risky I MIGHT have considered the 2nd showing....but after starting showing homes at 9 am, it was a straight work through to the 4 pm showing, no extra time and she didn't even know the exact address she wanted.  I'd left a voicemail earlier confirming the appointment on our showing and stating we WOULDN'T be able to do the 2nd one because we'd be coming straight there from other appointments. 

After showing our listing AND her saying it didn't fit her, she asked again about seeing the other one. That's when we had the conversation about committing to a SINGLE agent working for her.  I was very clear, it didn't have to be us, but she should find an agent to represent her & THAT was the way to get the best protection for herself.  That we'd shown her this home because it was our listing, but that we're not in the habit of showing other people's listings without some form of commitment to each other.  Based on her earlier statements that she would NOT be using a buyer's agent and representing herself, that there was no reason for us to show her homes other than our own listings.  That spun her up, then "I'll DECIDE that!!" and "I'll get someone else to show me the listing".  My response "I'm sure you will, it just won't be us."  She couldn't leave fast enough.  Sorry, but not working for free, and definitely not working with people that don't appreciate what we do. 

Mar 14, 2011 07:56 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Bill & Liz, wow I am sorry I missed this discussion. I am so with you 100%, I had inquiries from various Web portals and had the same attitude as your potential inquirer.......needless to say, I will only show them homes if they are willing to work with me and if I have a bad feeling I suggest the Buyer Broker Agreement I find that usually gets rid of them 99% of the time without me having to be rude to them.

Mar 14, 2011 10:16 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Endre, If we'd broken out a BBA yesterday she might have run a hole through the door just like a cartoon character! :)

Mar 14, 2011 11:17 AM
Dawn A Fabiszak
Private Label Realty ( Denver metro area, Colorado - Aurora, CO
The Dawn of a New Real Estate Experience!

Bliz ~ so eloquently put!  We have those kinds of buyers here in Denver too!  Maybe there was some $99 late night cable video we kmissed out on buying!

Mar 14, 2011 01:52 PM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Dawn, Maybe right after that lingerie football you found :)

Mar 14, 2011 02:05 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

BLiz- excellent post and to the  point.  Some people never quite get it about people who work on commission. I had a call last week from someone wanting me to look at their house for staging.  I told them what I charged for my services and they asked me if I couldn't just come out and tell them what they needed to do.  duh... yes I'd be happy to ..... for a fee!   BTW pressed the suggest button.  Very well written.  

Mar 14, 2011 02:39 PM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Kathy, Thanks for the suggest!  Crazy isn't it that they think you should just work for free??!

Mar 14, 2011 03:48 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Bliz

You won't get any argument here. Searching for a home is not like shopping in a store. While some buyers may not realize how it all works, I think others simply are not willing to commit to anyone but a listing agent, who of course is not working on their behalf.

I would say our job, in part, is to show qualified buyers homes they have an interest in. It is not to simply open doors to anyone who has a desire to see the property.

Jeff

Mar 14, 2011 04:12 PM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Jeff, And that last part is what differentiates the professional from the amateur.  :)

Mar 14, 2011 04:39 PM
Olga Diaz
COLDWELL BANKER TOMLINSON - Pullman, WA
Potter, Mng Broker, CRS, ASP, ePRO, ABR

I just had an instance occur where the buyer wanted me to just let them in....they would write contract up, etc.  No thank you.

Mar 15, 2011 07:35 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Olga, We'd be passing on that too.  They literally just wanted someone with access to the key.  Amazing.

Mar 15, 2011 12:50 PM
Anne Lok
Berkshire Hathaway HomeServices Toronto Realty - Toronto, ON
Toronto Modern Real Estate

I can relate, in particular to sister Sue Allen. Some consumers walk into the open house thinking we will get a confirmation right a way to show any listings in the neighbourhood. Without trust and loyalty, hard to motivate me to commit to any buyer.

Mar 19, 2011 03:15 PM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Anne, It's a mutually developed trust for all of us to be successful, and thinking we just automatically will show anything and everything without some level of commitment?  Well that doesn't get us off to the right start.

Mar 19, 2011 04:18 PM