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Should A Listing Agent Disclose The Use Of Hidden Cameras?

By
Real Estate Agent with RE/MAX Compass 0524642

Watching you

If a seller can't physically be home to watch and listen in on a showing they have another option: secretly video tape the showing.

The sound of this makes me uncomfortable, pun intended.

 

What if a listing agent was aware of such devices? Should the Listing Agent be required to disclose the use of hidden audio equipment to any other Realtor who shows the property? The REALTOR Code of Ethics require all REALTORS to be fair and honest in their practices. And this includes ALL parties. But what if a seller directs their agent to "keep their lips shut."

 

Imagine walking through a home and making snide comments about the viewing.

 


"This home stinks like a big dirty foot!"

"I love this home! I MUST have it, but let's submit a low offer."

"Damn they use a lot of curry up in here!"

 

 

A buyer could be showing their hand "literally" before even submitting the offer. Truly an unfair advantage to the seller and listing agent.  What if the seller played hardball because he didn't like the unsavory comments made about his avocado green counter-tops that he thought were gorgeous and super neat?

 

And what if the buyer's agent is making remarks that could land them in trouble? Even the most respectful buyer is going to say something that they would not want the seller to hear. A seller will argue it's "their home." I'm sure they'd suggest that what goes on in their house is fair game.

 

You be the judge. Explain yourself in the comment section below.

Posted by
Greg Nino
Realtor
RE/MAX Compass 
Direct & Text 7 days a wk: 832-298-8555 
 
 
Realtor since 2004
Mediator & Arbitrator for the TX Assoc. of Realtors
Member of the Professional Standards Committee for the TX Assoc. of Realtors
Arbitrator for the Comptroller's office for the State of TX for Arbitration of Property Tax Values

 Member of the RE/MAX Hall of Fame & Platinum Club

 

The information contained in this blog is believed to be reliable and while every effort is made to assure that the information is as accurate as possible, the author of this blog, and its comments disclaim any implied warranty or representation about it's accuracy, completeness or appropriateness for any particular purpose. All information is copywritten and the property of Greg Nino.  

Comments(58)

Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

I think this is just a reminder to be professional, even when you think nobody is listening.  I've been guilty of saying some things that might offend the homeowner...  but I stopped talking like that years ago.  You just never know.  

May 31, 2012 10:58 PM
Scott Seaton Jr. SLS Home Insp
SLS Home Inspections-Kankakee Will Iroquois Grundy Counties - Bourbonnais, IL
The Home Inspector With a Heart!

Great post, I am very careful about what I say during an inspection, always making sure to take certain topics outside with the buyer for discussing. Not many people have cameras but you never know. Think of your mother always listening. That should do it.

May 31, 2012 11:02 PM
Beth and Richard Witt
New York, NY
The best Retired Brokers !!!!

This is one I never thought of... Imagine if they have cameras and don't tell anyone including their agent... Yikes!!!

For the record... if I knew I'd tell my clients

May 31, 2012 11:06 PM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Greg, We just have to assume they ARE there for every showing to be safe.  And baby monitors too.  They could very well be sitting on the neighbors patio listening to the conversation.  As far as video, no one should be doing anything they shouldn't anyway, so seeing me I don't care about, just the words, that's what breaks down our negotiating position and that's the confidentiality we need to protect.  If someone doesn't like the decorating scheme or the floor layout and says so, so what?  You need to have a little bit of a thicker skin once you put your home on the market.  It's no longer "your home", but a commodity.

May 31, 2012 11:17 PM
Dianne Goode
Raleigh Cary Realty - Raleigh, NC
Realtor/Broker

Years ago I had a seller who did just that.  He would leave a camcorder running, facing the wall, and it would record audio in that room.  I found out when he  quoted a comment I had made during a showing -- something positive, but still.  I called the legal department of the NC Real Estate Commission and was told it was not illegal to record someone without consent.  If it happens again, I'lll disclose in the MLS and if the seller complains I'll let the listing go.  You can be sure that a seller who records is a Difficult Client.

May 31, 2012 11:31 PM
Rob D. Shepherd
RETIRED - Florence, OR
RETIRED

I always assume I am being recorded. We are recorded more than we know as we go about our daily business,

May 31, 2012 11:37 PM
LaNita Cates
REMAX of Joliet - Joliet, IL

I wonder if it's illegal in some states? I know you can't record someone's conversation without their knowledge and permission in IL.

May 31, 2012 11:56 PM
Pam Graham
All Real Estate Options - Jacksonville, FL
Jacksonville, Clay & St Johns Counties

I wouldn't like it, but it is the seller's house. I think it's safe to keep certain things left unsaid, like I love the house, let's low ball the price. But if the sucker stinks, and the buyer says it stinks, then the seller gets mad, well seller, you asked for it when you recorded the darn thing! If the seller is gonna hold that against the buyer, then they will make the whole process painful anyway.

Jun 01, 2012 12:31 AM
Jackie Hawley
Coldwell Banker Professionals - Oxford, MI
Southeast Michigan Real Estate

I wouldn't list a house if the seller was recording showings. From a buyer agent perspective- it's difficult to overcome objections after leaving the house, so disclosed cameras would hamper me in doing my job and probably wouldn't show the house.

Jun 01, 2012 12:59 AM
Bud & Beth McKinney
RE/MAX UNITED - Cary, NC
Cary/Raleigh/Apex NC - The Team That Cares, RE/MAX United

I like Cindy's and Fernando's answers. I agree that usage of cameras should be disclosed to even the playing field, but it's extremely disrespectful to go around making remarks that could ward off other potential buyers. If the people have no problem speaking their minds in an unfamiliar home, you can best bet they would easily tell friends. Respect should come from all parties. If they have something to say, keep it private.

Jun 01, 2012 01:11 AM
Sandy Acevedo
951-290-8588 - Chino Hills, CA
RE/MAX Masters, Inland Empire Homes for Sale

If a seller has a camera to record if there is any vandalism or stealth, why would you put it in the mls, or disclose it? That would be defeating the purpose. Just be aware that these things are now more prevalent and act accordingly.

Jun 01, 2012 01:22 AM
David W. Hughes
Home Realtors 208-870-5133 - Nampa, ID
Designated Broker at Home Realtors of Idaho

Greg, Love this post. I certainly would be a little PO'd if I found out I was on candid camera showing a home with no knowledge. But I usually do the same, keep my comments and client remarks for in the rolling office or the office.

Usually don't worry much about vacant ones, but in these days, maybe I should? Now you have me thinking. Brings up a lot of questions. In Idaho, you CAN secretly record voice with no knowledge or permissions. I'll have to check on Video.

Jun 01, 2012 02:00 AM
Tom Esposito
Alpharetta Home Solutions - Alpharetta, GA

Good post!  Great Question!  I know I won't look at home showing the same again.  Without disclosure, it definitely tilts the scales in seller's favor, knowing what buyer thinks of the home.  There are security aspects involved but I know I'd be really pissed if someone was taping me and my buyers as we toured thru a home. 

Jun 01, 2012 02:19 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

If the listing agent has knowledge, they should disclose it if they're a Realor, IMHO.  The NAR COE (not that anyone pays attention to this) talks about "confidential information"  What my client tells me is confidential, no matter where they are telling me. 

Jun 01, 2012 04:05 AM
Pamela Smith
Award Realty - Sun City West, AZ
Sun City West, Corte Bella, Sun City Grand

I know this happen more times than we know.  I tell me client to talk about the home when we are in the car for the very reason.

Jun 01, 2012 06:32 AM
Edward Gilmartin
CRE - Boston, MA

I think so long as there is no sound recording it is allowable.  That is what I have heard in the past.

Jun 01, 2012 07:44 AM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

This happened once that I'm aware of while showing.  It was creepy and invasive.  If the goal is to make your house feel welcome while it is for sale, seems like taping the showings defeats the purpose.  It also feels like the seller assumes the agent to be dishonest.

Jun 01, 2012 12:47 PM
Marnie Matarese
DWELL REAL ESTATE - Sarasota, FL
Showing you the best of Sarasota!

It is the owner's home he has the right to tape and film whenever and whoever he wants.  Period.  What he may or may not be allowed to do with the results may vary from state to state.  I am not a lawyer so I do not know.  It may be creepy or invasive but after watching that show "Person of Interest" on TV, I just assume that everything is on tape somewhere. As the listing agent I do not think that I have the right to divulge the information because it would not be in the seller's best interest for me to do so.

Jun 02, 2012 11:51 AM
Rob Lang
At Home Kansas - Shawnee, KS
Local Expert in NE Central Kansas Real Estate Home

I can see the value in taping, but to have the audio recorded as well seems unfair if it is done without the potential buyer's knowledge.  With simply taping, the seller can be assured their home has not been vandilized in any way, but audio should be unnecessary unless they are wanting a leg up on what the person looking at their home is thinking.  Ethically, it should be disclosed.

Jun 08, 2012 05:43 AM
Marcie Mott
Chatham Homes Realty - Apex, NC

The NCREC had a wonderful article in the May 2014 Bulletin on the surge in Sellers wanting to use video/recording devices.  Seems it is a NO-NO and can get Sellers and their agents in hot water and possible jail time per the article.

Aug 07, 2014 12:58 AM