Short sales in Palm Beach County Florida take a winning and well thought out strategy in the lines of communication. I certainly recommend that if you are a seller that you find an agent who is very good with communication and knows how to work with others well. If you are an agent than please make sure you know what you are skillful in communication styles.
The other quality you definitely need to be successful in is great people skills. The reason your agent needs people skills is that he/she must be able to break through all the walls and obstacles that the lender has in his path to a successful closing of your short sale. Nestor is very good with people skills. He knows how to flatter the people on the other end of the phone. Nestor can dazzle them with his fun compliments and charm where many become putty in his hands. He is able to get through.
Do not treat the customer service people ( no matter how ignorant they may sound) with disrespect of with an attitude that you are better than they are. You also should never act like a weak beggar either. You must communicate from a position of knowledge and strength. In the business of short sales in Palm Beach county; the true power is in your knowledge of the market and your people skills. But coming from a position of strength does not mean being overbearing, rude or disrespectful. Keep a smile on your face as you are conversing.
In our series of posts on short sales in Palm Beach County Florida I say over and over again that you must be patient. This is not the business for those with hot tempers. It will do you no good to yell and lose your temper while talking with the short sale lenders' negotiators on the phone. Your lines of communications must be kept open no matter how upset and frustrated you get. Your file will just get put to the bottom of a very deep pile and might just end up in a lender's deep black hole.
In order to be successful you must get to the chief, the negotiator, somehow. The most assured way to do this is by talking your way into that negotiator's line of communication. This is done through making great fun small talk with the receptionists and customer service representatives. The best way to do this is by understanding their perspective and where they come from. They are like worker bees. All they are there for is to collect their check at the end of the week, nothing more, nothing less. They are the lowest paid on the totem pole of the company and the lowest skilled. So think about where in life they are coming from and meet them where they are on their level.
There is no sweeter sound in any language than for a person to hear their own name. You can learn a lot more about this fascinating subject in the classic, How To Win Friends And Influence People, by Dale Carnegie. Learn the names of the people who are answering the phones, the assistants' names and the negotiators' names and then use them in your conversations with them often.
When you get through to the negotiator make sure you have your file in front of you. They will get impatient with your being unprepared so make sure you have all you notes ready and a list of questions to ask the negotiator and things you need to let them know about. Don't ask questions that would lead them to believe you have no experience in doing a short sale. Make sure you know how the process works before you talk to the negotiator. Always have your authorization letter from the seller with you, their loan number and their last 4 digits of their social security numbers. This information will be asked of you every time you call them and many times when they call you.
To follow along with our Short Sales in Palm Beach county series we have placed all the links in order of the series below for your convenience:
short sales: Short Sales In Palm Beach County Florida- What You Need To Know If You are Buying Or Selling. Part 1
short sales: Short Sales In Palm Beach County- Part 2- What You Need To Know
short sales: Short Sales In Palm Beach County- What You Need To Know Part 3 -
short sales: Short Sales In Palm Beach County Florida- Part 4 *The Process Begins*
short sales: Short Sales In Palm Beach County Part 5- Short Sale Myths and Truths About Offers
short sales: Short Sales In Palm Beach County Florida Part 6- After The Offer Comes In.
short sales: Short Sales In Palm Beach County Florida- Part 7 *Inside The Process* -
short sales: Short Sales- Everything You Ever Wanted To Know About Short Sales But Were Afraid To Ask Part 8
short sales: Successful Short Sale Closings And We Got Paid! Short Sale Series Part 9 -
Contact Nestor Gasset and Katerina Gasset, CIPS, Realtors®, International Properties and Investments, Inc. Licensed Realtors® in Florida at 561-753-0135 to list your property for sale or to purchase a property in Wellington, Royal Palm Beach, Loxahatchee, Lake Worth, Hypoluxo Island, Lantana, West Palm Beach and the rest of Palm Beach County Florida. We are accepting referrals.
Copyright © 2008 By Katerina Gasset, All Rights Reserved. *Short Sales In Palm Beach County-Strategies For Communication-You Must Hold The Key* Contact Katerina Gasset for Customized Business and Personal Coaching.
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Disclaimer:The information provided herein is supplied by several sources and is subject to change without notice. Wellington Homes Blog does not guarantee or is any way responsible for its accuracy, and provides said information without warranties of any kind, either express or implied. Entries on Wellington Homes Blog represent the opinions and ideas of the author(s). Wellington Homes Blog does not express the views of International Properties and Investments, Inc or those of the broker.P.S. If you are listing your home as a short sale in Palm Beach County Florida make sure you hire an agent who knows how to do short sales and has the experience to get the job done. We are doing successful short sale packages. Call us at 561-753-0135 to find out more about Palm Beach County Short Sales.
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