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CREATING CUSTOMER LOYALTY - TOUCH POINTS

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Education & Training with Performance Development Strategies

As I mentioned in my previous post customer loyalty is a leading indicator of future success.  My auto repair shop Fred's Auto Repair of Briarcliff.  Customer loyalty is developed many ways and can include special touch points.

How is this for a touch point?

Fred's Auto Welcome SignI came for my appointment this week and found my name of a welcome sign.  This is just one of many things Fred's Auto does for his customers.

 

If you are looking to make your Westchester NY or Fairfield CT business thrive please contact me.

 

Grant Schneider

Performance Development Strategies

914-953-4458

 

 

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Armonk, NY
Port Saint Lucie, FL

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Grant Schneider,
CBC, SPHR, SHRM-SCP*

*Certified Business Coach,
Senior Professional in Human Resources

President, Founder
& Leadership Coach

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Comments(20)

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Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Grant making one feel good is important,I get my client's loyalty by providing them with candid and extra ordinary service 24/7 they do not feel guilty emailing me at 11pm and know they will get an answer before midnight:)Endre

Aug 04, 2020 10:15 PM
James Dray
Fathom Realty - Bentonville, AR

Morning Grant.

Simple but effective, I know each person was happy to see their name on the chalkboard.

Aug 05, 2020 01:08 AM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

Grant I really like this! What a great idea for customer service that must put a smile on everyone's face!

Aug 05, 2020 04:18 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Endre - there are so many ways to create those touch points.

James - for sure.  People love to see their names.

Larry and Sheila - it does.  In fact I know that people rave about Fred's personal service.

Aug 05, 2020 04:40 AM
Roy Kelley
Retired - Gaithersburg, MD

Thank you very much, Grant, for sharing this positive experience.

Take care, be safe and have a great day.

Aug 05, 2020 04:51 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Grant,

That is brilliant.  We were interviewing a PR agency for a large project we were working on.  When we arrived there was a big sign welcoming us to the office.  I thought that was a wonderful touch.  A

Aug 05, 2020 06:21 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Grant - a nice gesture with a big payoff.   Kind words, a welcoming attitude and genuine care mean a lot.  

Aug 05, 2020 06:51 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Roy - happy to share.

Ron and Alexandra A - It is really is a smart touch and gets our attention.

Michael - this really sets Fred's apart.

Aug 06, 2020 05:49 AM
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Experienced Agent in Kansas City Metro area

I've seen this at title companies!  It is a nice touch

Aug 06, 2020 08:59 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Jeff customer loyalty is extremely depended on in Real Estate.  Without it success in this business is very slim.

Aug 06, 2020 04:33 PM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Mary - It really is a great touch.

George - yes, after all what differentiates you.

Aug 07, 2020 06:44 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Grant Schneider - I tried 3 times to leave a comment yesterday and got the dreaded 504 gateway!

This is a very special touch that Fred offers that makes his clients feel valued.  I appreciate you sharing it with us and it is such a nice shout-out to Fred's Auto Repair of Briarcliff.

Aug 07, 2020 07:46 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, I have seen title companies do this for the clients, but this quite remarkable and memorable.

Aug 07, 2020 07:53 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Sheri - we certainly have seen plenty of the 504 Gateway.  This is a great touch.

Joan - yes, seen it before.  It always pleases.

Aug 08, 2020 07:17 AM
Steffy Hristova
HomeSmart Elite Group Tempe AZ Tel: 602.710.8161 - Tempe, AZ
Tempe AZ Realtor - Your Home Close to Your Work!

Grant, what a pleasant touch to make clients welcome. In today's reality this is a great substitute for coffee, and when the masks will be removed in the future, it may still remain as a tradition. 

Aug 08, 2020 11:03 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Steffy- when someone see's their name it has a positive effect.

Aug 08, 2020 01:29 PM
Roy Kelley
Retired - Gaithersburg, MD

Good Sunday morning, Grant.

Take care, be safe and have an outstanding week.

Aug 09, 2020 04:49 AM
Elyse Berman, PA
LoKation Real Estate - Boca Raton, FL
Boca Raton FL (561) 716-7824

Grant Schneider I think this is a really nice way to make people feel important.  I am like Endre Barath, Jr. and available pretty much anytime to help people with real estate.

Aug 31, 2020 07:40 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Grant, my car repair company does give me great service, but not this way.

Sep 08, 2020 06:50 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I have Never really thought of it that way before but it makes sense Grant Schneider 

Jan 26, 2021 08:03 AM
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Great Leaders create engaged employees who create and maintain loyal customers and successful and sustainable business outcomes. As leader of Performance Development Strategies I create successful business outcomes. Our organization helps executives and business owners solve their business issues by leveraging their greatest asset - their human capital. We create cutting edge leadership development through group workshops and individual coaching. I help businesses go from "good to great."

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