So many of you commented on my blog about the family that was dropped from a company that is going out of business locally. This family was heartbroken and I was given the task of mending their hearts and redirecting them to Campbell Homes. I stated before that they had decided not to buy with Campbell Homes right now and they needed to just take some time.
UPDATE:
I continued to follow up with them. No pressure just talking to them as if we were friends (and at this point I would consider them so). Well their Realtor took them back out to one of the homes we had initially talked about and they still loved it. So last night 2 of our owners, The Sales councilor for that community, their realtor, and their former sales person at the other builder (who is no longer with that company) all sat down and made the home theirs!
YAY! Success for everyone. This just goes to show that building those relationships and trust is worth it. Sometimes it takes time to heal the heart but when you show genuine compassion and interest in a client they become a family to you not a paycheck and now my family has joined the Campbell family!
To read the blog I initially wrote about this family simply go here: http://activerain.com/blogsview/906987/The-emotional-side-of-buyingwhat-they-dont-tell-you
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