In people businesses like Real Estate it is always a study in human behavior. Practitioners of this sport in all stripes you might think get to play armchair psychologists trying to figure out the reasons people do or don't do all sorts of things. Everyone brings their entire psychological makeup to a particular point in time, their good, their bad, and their ugly. We are not perfect nor are our clients and associates we work with. Oftentimes if there is a rule stated or a behavior observed you are observing the "WHAT" of a situation. For example, the listing commission is X %. Or, I don't take calls from clients past 7 p.m. on weekdays. If you are ever to understand other people, and YOURSELF the best you can, you have to switch gears and get to the root of things.
Getting To The WHY Clears A Lot Of Things Up.
Let me illustrate with a brief story. Ten year old Matthew was caught by his father stealing some comic books from a store. His father scolded him to, "Never do that again." A few months later his father found some more comic books he couldn't have bought. Turns out this time Matthew stole them from the library. His father took him to his room and gave him a spanking and closed the door and told him to remain there. Outside the door the father cried and went to the sink to wipe his tears. He came back to Matthew and said he would have to stay in his room the rest of the day. Matthew never stole again. Years later his Mom said to him that spanking really stopped that stealing. And Matthew said, "No Mom, I just didn't want to see Daddy crying anymore." The "what" was the spanking to stop the bad behavior. The "why" was the love the son had for his father to not hurt him anymore with his disappointment of him.
With many things you see in life, including your own self-examination for how come you behave the way you do and looking more deeply at the reasons others behave the way they do, work very hard to seek out the "whys." Even our grand purpose or purposes for our own lives people say find the "BIG WHY." If you get those why answers you will achieve some very good understanding and you won't feel like you are beating your head against the wall to figure others or yourself out. In the end, you can only affect change on yourself, and influence others. But if you have those why answers in your hip pocket you will be so far ahead of many that I see frustrated out there that only see the what of a situation.
Good luck with putting that thinking cap on. You can do it. You now have a Ph.D. in Why-ology!!
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