I know, I really shouldn't let it get to me, but this one just takes the cake! I'm running out of room for notes for all the times I've called them on this one... These are NOT all of the notes, but it will give you a rough idea... my favorites are the ones in the last 2 weeks.
Now, before you read on, please realize how I take notes... I write the info down in my log with a date, person's name, and details of their comments, THEN I repeat back to them my notes like this: "so if I understand correctly, you said that..." and double check my notes, dates, and comments. Enjoy!
12/2/08: submitted FULL financial package and offer to Countrywide. (BPO's were ordered on 12/2, 12/9, and 2/9 that I know of...)
12/30/08: Mary Fleming assigned as negotiator, could be another 30 days for answer...
3/6/09: Still no answer on short sale (yes, we're over 90 days). Buyer walks. However "Angel" assures me that as soon as I have a new buyer it won't go ALL the way to the beginning... just back to the phase one.
3/11/09: Got new offer, $20,000 HIGHER, submitted all docs for new offer. I am told that a negotiator will be assigned within 5 days.
3/24/09: 2 appraisals came back.
4/17/09: (yes, that's over 35 days later!) assigned to Mary Fleming. (YAYYY! She was so speedy the last time!) Here's where it REALLY gets fun:
5/4/09: "Catherine" tells me that Mary Fleming is a 3rd level negotiator and we should have an answer by Friday the 8th, suggests I call EVERY day for status update, payoff demand has already been ordered, she tells me. Yayy!, of course, I update the buyer's agent.
5/8/09: (oops, forgot to write her name down!) no updates in computer, she'll request an "escalation", meaning Mary Fleming will only have 5-7 business days to respond.
5/11/09: "Anthony" tells me that Mary Fleming is reviewing the file with management. But Mary is NOT a phase 3 negotiator, don't know why someone would have told you that, she's a phase 2 negotiator. Should have an answer within 5 biz days.
5/18/09: (too mad to ask her name...) Don't know why they would have told you that... Mary is a phase 1 negotiator, and there's no such thing as "escalation"
Today (5/20/09): Had to do it. As I was sitting here typing this, I figured I'd call again, just for laughs (guess I'm a glutton for punishment). Ready for this? she said phase 1 should have only been 15 days! And we absolutely should have escalated it. She read some of the past comments in her computer and SHE said she wonders what planet they're on! She's escalating it, she's sending an email to Mary Fleming, she also gave me Mary's direct number AND Mary's manager's name AND direct phone number.
Holy Camoly! Why do we do this again? someone please remind me...
p.s. wanna hear the kicker? This same seller has another property, also with Countrywide, same exact floorplan, same exact subdivision. Lost my buyer on that one around the same time as this one. Got a new buyer the same day as this one. Also over $20,000 higher the 2nd time. Submitted the full file to Countrywide the exact same day. Know What? That one I got approval on last week. This one? still stuck in phase 1! Happy Day!
Gotta Go! Have to send an email to Mary and her boss!
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