NASQT: Can I Use My Own Repair Person
I was recently contacted by a prospective property management client. One of her questions was if she selected my company to manage her property, could she continue to use her own maintenance and repair person?
In short, the answer is yes. As the owner, that decision is up to you. However, sometimes it has a way of interfering with processes and can sometimes cause confusion.
In other words, it will sometimes add more work or confusion to the process. As a property management company, we follow a strict set of guidelines when it comes to repair request. Our current vendors are well aware of their roles when it comes to coming in contact with tenants when making repairs. Our vendors know that when they enter into a home, they are there for a specific purpose with specific instructions for repair and or reporting of their findings to us.
The greatest concern that we have when dealing with technicians that are not familiar with how we work, is the conversations that they have with tenants. Our vendors know that all questions that the tenants ask the technicians should be directed to the property manager. If the questions have to do with how tenants should operate certain equipment or features, then of course the technicians are expected to provide the answers to these questions.
Also the owners repair person often does not feel the need to keep the property manager in the loop and things don't always work out as efficiently as they could.
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