Special offer

Are you tracking where your business is coming from?

By
Managing Real Estate Broker with LoKation Real Estate

 

Are you tracking where your business is coming from?

 

If not how do you know who to market too? Or do you just buy into all of those marketing gurus that are helping you spend your money. Good plan!

 

Who is your target audience? How do you know? I read an interesting stat the other day, only 2% of all Realtors have a niche, the rest must just be winging it. The amazing thing is that I would bet every agent knows a top producer and can tell you exactly who that top producer markets too, and yet the sad truth is they do not even have their own audience to market too, can you say burnout.

 

Most agents will try typical marketing, FSBO's, Expired's, cold calling lists, NED lists, door knocking, power hours, just listed/jsut sold cards etc, no wonder these agents burn out, or go belly up before they even get started.

 

For years I have believed that the Realtor was the first cog in the wheel of the home buying process, the one that gets it all moving, the one that spends all the money trying to get the customer that will put 30-40 other people to work. Well I still believe that is the case but once you get specific it is so easy to target your marketing and quit spending those dollars foolishly.

 

Lets look at a couple niche markets, I know an agent in Denver that is the Harley Davidson Realtor, everyone that owns a Harley and is looking for a house knows that she is the go to lady for real estate, she does not have to spend a dime on her marketing, now that she is known, the word gets spread for her, everyone has a commonality with her and immediate trust is established.

Another example, the newlywed Realtor, this agent targets her marketing to, yep you guessed it Newlyweds, and guess who always recommends they give her a call, wedding planners, photographers etc, anyone involved in a wedding knows that she is the one to call for real estate as it relates to newlyweds.

 

There are literally thousands of niches that are not being directly targeted too, think of what you really love to do, I mean outside of selling homes, do you golf, boat, play hop-scotch, hunt, ski, para-sail, like waterfront property, anything at all that you are into. You can find clubs to join to get involved with like minded people and sooner that later your business will take off, and the beauty is you do not have to stop doing what is already working, this will just be extra business.

 

One more beautiful thing about this type of marketing, it is not taught anywhere and most agents will not believe that it works, so you do not have to worry about having much competition.

 

So back to my original comment, are you tracking where your business comes from? Last year I went through every transaction I could recount from 2000-2010 and lo and behold 87% of my business came from people that already knew me or were referred to me by someone that knew me, the other 13% came from all of my marketing efforts combined, magazine and newspaper ads, websites, flyer's, brochures, open houses, sign calls, floor calls etc, boy did I not only waste a lot of time I wasted a lot of my money, because nearly 95% of my marketing budget was being spent to attract only 13% (at best) of my business. Now, any marketing I do is targeted directly to those that I can make an instant connection with and more than likely it wont be marketing at all, it will probably be a round of golf with friends that will refer me to those that they know are in need of my services.

 

In case you are wondering what my niche is, I work with buyers that are seeking low-no maintenance lifestyles, in the south metro Denver area, so that they can do other things besides paint the house, mow the lawn, rake the leaves etc. I now know exactly who can refer these people to me so those are the ones I spend my tine with, not just the next sale, but the guy/gal that will hand me the next twenty clients.

 

Posted by

 

John Marshall -Fore!

Low-Maintenance Golf Course Living

I have been involved in the Golf Communities through-out Colorado for the past several years. As a contributing writer for Colorado Golf Magazine I write articles regarding new course development and their surrounding communities.

720-982-6322

"A good agent will learn to dance to the clients music, but a great agent will write the music that attracts the clients he wants to dance with." John J Marshall

If you are a new agent and finding the road more difficult than you thought, please send me a note and I would be happy to help.

I enjoy helping agents to find their niche!

 I am happy to help.

Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

John, this is a very good point. Spending 95% of your advertising budget on 13% of your business just doesn't make sense. This is something to think about. Thanks for the reminder.

Jul 08, 2011 02:38 AM
Bryan Robertson
Los Altos, CA

My niche is luxury homes and specifically those in Los Altos and Los Altos Hills.  I have other agents ask for my help in finding properties "off market" or to analyze options for their clients because I focus.  When I blog or set up a marketing campaign, I always track what I did and what the results were.  If I get a call from a letter campaign, I know exactly what letter was sent and why.  I had a letter campaign show a 10% response rate - very impressive for any marketing effort.  Once I new how well it worked, I knew using it again was going to be good.

Jul 08, 2011 02:45 AM
Sandy Acevedo
951-290-8588 - Chino Hills, CA
RE/MAX Masters, Inland Empire Homes for Sale

You have blogged on two very important financial activities: know where your business comes from and how much you spend on getting business. These are absolute "must do."  Thanks for the reminder.

Jul 08, 2011 03:21 AM
Jack Rockwell
The Rockwell Group at Keller Williams Realty - Jupiter, FL
"Know How Is Key"

John, Great stuff!!! I think we lose sight of where to market, especially is slower times. I think you put it in great perspective. NICE JOB!!!

Jul 08, 2011 05:23 AM
Rich Gaasenbeek
IXACT Contact Real Estate CRM - Toronto, ON
Real Estate CRM & Marketing Made Easy!

Wow John, what a great post! I actually tell real estate agents this everyday in the business I'm in. I'm a partner at technology firm called IXACT Contact and we sell a contact management system for realtors. Our whole philosophy is based on developing deeper relationshiops with those you already know. It's about understanding those in your sphere of influence (SOI) to have more relevant, personalized conversations and build stronger relationships. It makes sense that 87% of your business came from referrals or people who knew you because we find that when we look at the most sucessful agents out there, 80-90% of their business indeed comes from past clients and referrals. Like you said, realtors should be focusing on those who they already know/ are in their SOI. That's one of the reasons I think a real estate specific (and easy to use) contact management system is so important. It allows realtors to ensure the relationship doesn't stop after a transaction is closed. It also allows them to gain deep insights into their business. Thanks for the post and congrats on being featured!


Jul 08, 2011 07:08 AM
Rod Schwartz
Grace Broadcast Sales - Pullman, WA
Branding for Results

Nice post, John.

Just as every business may be said to be a brand, so every real estate agency and individual agent is a brand.

Part of the challenge an agent faces is first, uncovering, then defining his or her brand. (And then, investing in it!)

What characteristics, proclivities, perspectives, techniques, training, talents, interests, virtues, values, etc. distinguish you from your colleagues and competitors?  Leave the generalities ("I'm a people person"), clichés ("service with a smile") and ad-speak ("knowledgeable, professional representation for all your real estate needs") out of the picture.

Yes, you have to use words.  But in trying to define yourself--your brand--think in terms of language you actually USE in everyday conversation with a friend.  

Consider also what you are NOT.  Nobody can be everything to everybody.  Starbucks is not known for its sandwiches. Subway is not known for its coffee.  So, if you're not inclined to wage polite warfare competing for listings, but you love helping buyers find just the right home, perhaps you should position yourself as "A Buyer's Best Friend," admitting your distaste for "selling" and your affinity for helping.  Trust me, there's a market for you!  Every buyer wants you to be on their side!

Understanding your brand is the first step toward marketing yourself effectively.  

 

 

Jul 08, 2011 09:18 AM
John Marshall - FORE!
LoKation Real Estate - Cherry Hills Village, CO
Specializing in Golf Course Properties

Cheryl- It hit me hard also, I am just glad I did not waste any more dollars or time.

Mimi- I have been following you, I love your niche, and if I know of anyone in the Springs I will send them your way.

Carol- So what is your niche?

Craig- Thank yoo

Michael- I might have had better odds playing the lottery

Bryan- You are a working example, not only of how well target marketing works, but how other agents go to you as well, a great place to be for referrals, it is a win-win.

Sandi- You are welcome, so what is your niche?

Jack- thank you also, and what market do you specialize in?

 

Jul 08, 2011 11:29 AM
John Marshall - FORE!
LoKation Real Estate - Cherry Hills Village, CO
Specializing in Golf Course Properties

Rich- sounds like an impressive contact management software and much needed

Rod- Amen!

Jul 08, 2011 11:35 AM
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

John, I tried working the hop-scotch niche. It didn't work. No one could qualify for a loan. They were all under 13. You're right though. There are a ton of opportunities.

Jul 08, 2011 01:39 PM
Bob & Leilani Souza
Souza Realty 916.408.5500 - Roseville, CA
Greater Sacramento Area Homes, Land & Investments

Why thank you, John! Just wanted to leave another comment, so you know that I came back to read your reply. :)

Leilani

Jul 08, 2011 01:42 PM
John Marshall - FORE!
LoKation Real Estate - Cherry Hills Village, CO
Specializing in Golf Course Properties

Eric- I was hoping some of my competitors would start marketing to the hop-scotch crowd

Thanks Leilani

Jul 09, 2011 02:57 AM
Donnie McKinney
Purchase Realty Group - Paducah, KY
Donnie McKinney CCIM, Purchase Realty Group

Good info, John. My niche is commercial-investment properties. I never let the first conversation with a prospect end without asking, "How did you find me?" The data gleaned is priceless.

Jul 09, 2011 07:11 AM
Lynda Eisenmann
Preferred Home Brokers - Brea, CA
Broker Associate ,CRS,GRI,SRES, Brea,CA, Orange Co

Hi John,

Good info for anyone and you bet I track, it's kept me in business for decades.

Although I'm amazed at your numbers from NAR, only 2%? Someone new in the biz, I could see that...and at times I see agents throwing money at whatever in hopes that it would work. Acually I did that myself in the early days, and learned very quickly that was a mistake, not any longer.

Jul 10, 2011 02:23 PM
John Marshall - FORE!
LoKation Real Estate - Cherry Hills Village, CO
Specializing in Golf Course Properties

Donnie- that is an excellent way to find out where the business comes from

Lynda- See, you are proof that tracking where your business comes from is a very good idea, as you say "it has kept you in business".  Dont mis-interpret what I said, I did not say the numbers were from NAR, they were from a book I read ( and reveiwed here on the rain) by a realtor who trains other agents.The office he works if is very heavy on all sorts of interesting stats

Jul 10, 2011 03:11 PM
Sharon Alters
Coldwell Banker Vanguard Realty - 904-673-2308 - Fleming Island, FL
Realtor - Homes for Sale Fleming Island FL

John, I like the way you think! Let's see, spend $$$ on marketing or play golf with a friend for far greater ROI. Brilliant!

Sharon

Jul 10, 2011 05:51 PM
Fernando Herboso - Associate Broker MD, & VA
Maxus Realty Group of Samson Properties - Clarksburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

Excellent post, I almost missed it entirely, I came in after you being featured from Donne Knudsen

Jul 10, 2011 11:15 PM
Tni LeBlanc, Realtor®, J.D.
Mint Properties, Lic. #01871795 - Santa Maria, CA
Tenacious Tni (805) 878-9879

Great idea.  I am becoming known for short sales.  

Unfortunately, I think there will be plenty of them for quite some time in my area.

Jul 11, 2011 01:48 AM
Marie Westerman
Blanchard and Calhoun Real Estate/ Wilson Parker Homes - Evans, GA
New Homes Sales Specialist Evans GA REALTOR

Thank you for such a great post. I must say it gave me some new Ideas. My niche has been Military and First Time Home Buyers. I love working with them but now I will look into some of my hobby areas.

Jul 11, 2011 07:15 AM
John Marshall - FORE!
LoKation Real Estate - Cherry Hills Village, CO
Specializing in Golf Course Properties

Sharon- A few years ago I would play a round a week and go have 2-3 lunches a week, it was my best year ever, it worked so well I quit doing it, Fortunately I know realize that that was a business strategy and I will be doing much more of it.

Fernando- Yes Donne defintely helped raise my visibility.

Tni- Short sales are defintely going to ba around for a while here as well, it would be foolish not to consider them.

Jul 11, 2011 07:18 AM
Teaching Amanda Fische
Teaching Amanda Fische - Denver, CO
Offering 30 plus years of sales insights

It is amazing how much easier it is to target our marketing now that we truly know who our clinets are

Jul 18, 2011 04:39 AM