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Her 3 Solds Trumped Us: The Power Of A Referral

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Real Estate Agent with Transaction Alliance 513.520.5305 www.LizTour.com SAL.2002007747

Royal flushHer 3 Solds Trumped Us:  The Power Of A Referral

Recently we had the opportunity to interview to be someone's buyer's agent.  Not quite a cold connection, but pretty close.  We've been helping a relative with their patio home search, but so far it's just been an Internet/email only relationship, but she did recommend us for consideration.

We met at our office and what started out intended as a 20 minute or so interview turned into that, plus another hour.  We talked about the Mason real estate market and why Mason is such a high demand place to live.  We reviewed our latest market report, possible home matches currently for sale in Mason and a host of other topics.  We parted after the meeting and I felt good about our chances of being hired to help this family find a Mason home.

But it wasn't meant to be.  A couple of days later the buyer was courteous enough to send an email letting us know they were going with another agent.  We know we can't win 'em all, but we don't get closer without at least pursuing the "Why" of not getting hired, and again the buyer came through with the requested feedback.

We were competing with another Mason agent that was recommended by a close personal friend, and that agent had completed THREE sales with those friends.  Ladies and Gentlemen, that's the royal flush of real estate referrals!  Close friends, multiple success stories and in the SAME market.  We're talking theoretical as far as the buyer is concerned, and the other agent is an "actual" with those three sales.

That set of circumstances is EXACTLY why we so highly value a referral.  Whether from an out of state agent to clients/friends/family here, or relatives/friends here giving us the nod to someone, there is NOTHING that beats that personal recommendation.  We can mail repeatedly, make phone calls and emails, write tons of market reports and post about community after community, but those don't hold a candle to a well placed personal recommendation from someone a home buyer or seller trusts!

So the next time you hear someone talking about possibly buying or selling a home, remember to put in a word for your favorite agents, whether that's us or someone else, we ALL appreciate it!

Serving Warren County's residential real estate needs,
Liz and Bill aka BLiz

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Serving Warren County Ohio & Adjacent Areas

The Liz Spear Team of Transaction Alliance
Elizabeth Spear, ABR, Ohio License SAL.2002007747

William (Bill) Spear, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO
Bill Direct:  513-520-5305
Liz Direct: 513-265-3004     
Fax: 866-302-8418

MailTo:  Liz@LizSpear.com

Search Homes:  Https://WarrenCountyOhioRealEstate.com

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Comments(14)

Jennifer Fivelsdal
JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571 - Rhinebeck, NY
Mid Hudson Valley real estate connection

Bliz so true, referrals are the best source of leads, therefore it is important to nurture those sources.

Feb 23, 2013 03:39 PM
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Bliz,

I too value feedback from a customer when I don't win a buyer, or a listing. It's free, and for them at least, right on target. 

I love referring Active Rain members whenever I get the chance.

Rich

Feb 23, 2013 04:37 PM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

Good Morning, Bliz. I will reiterate what the others have said, referrals are the best leads. Have a good Sunday...

Feb 23, 2013 06:18 PM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Jennifer, We've had some cases where we've become the family REALTOR(R), and you have to love being in that position.  Doing the job well leads to another and another, which is what we all want.

Rich, Active Rain has been a great source of sending and receiving referrals.  We really can get to know people well here and be comfortable that they can take care of our friends/family/clients.

Michael, We love getting that call that starts with "________ said to call you and they said you did a great job with them!".  Chances are they're not even talking to anyone else.

Feb 23, 2013 07:39 PM
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Liz & Bill.  Three completed sale to friends is very hard to beat.

Feb 23, 2013 07:57 PM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Conrad, Once I had that piece of info it was pretty easy to see why we came in 2nd:  CLOSE personal friends and 3 sales?  That's a winning formula if you're that agent.

Feb 23, 2013 08:20 PM
Samantha Smith
214.422.0729 www.SamIAmHouses.com - Rowlett, TX
Sam I Am Houses, Simply Texas Real Estate
1st of all .... Yay on getting the initial referral. It speaks volumes that the buyer you've been working with spoke highly of you even though she hasn't yet closed on a home! And yes, that was the trifecta of referrals that placed the other agent above you.
Feb 23, 2013 10:18 PM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Sam, As soon as we got the "why" email, hard to do anything but agree with their choice :)

Feb 23, 2013 10:37 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hi Liz and Bill --it's disappointing but not unexpected given what you later learned.  I like your tie-in at the end -- a good personal referral is so nice to receive and to give.   Here's to receiving lots more of those!

Feb 23, 2013 11:44 PM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Bliz - You really can't win them all, but even a miss can sometimes be productive. We've lost in similar situations over the years, but several times, those misses have referred us to others in different markets.

 

Feb 24, 2013 12:30 AM
Liz Wallace
Century 21 Sherlock Homes - Rockville Centre, NY
Broker C21 Sherlock Homes, Rockville Centre, LI, N

When we miss out on a client I always want to know why.  If it's something I could have done better or something I missed, it's a learning lesson but nothing you can do about the almighty referral.

Feb 24, 2013 02:02 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Michael, Business is so much better when past clients recommend us when they can. 

Dick, And that was the nice thing.  The buyer said he'd include us on any future recommendations to friends.

Liz, Same here, the only way to get better is to ask.  We want to improve.

Feb 24, 2013 05:51 AM
Brenda Mullen
RE/MAX Associates - San Antonio, TX
Your San Antonio TX Real Estate Agent!!

You know...it was actually kind of cool of them to even consider you so that is saying a ton :) about you two..with a referral from a really good friend and one who is proven is totally tops :)!

Feb 24, 2013 09:04 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Brenda, All things considered, it was a good opportunity and we appreciate at least having a shot at it.

Feb 24, 2013 09:09 AM