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Luxury Real Estate Marketing Tips: Understanding the Mindset of Your High Net Worth Clients - Part 5

By
Services for Real Estate Pros with Napa Consultants DRE00893924

 Courtesy of Apple 

EXCEPTIONAL MESSAGING

Messaging, the way in which you communicate your extraordinary promise of value to your ideal clients is one of the most overlooked components of personal and company branding for luxury real estate marketing professionals.  To sharpen your own marketing message, look to other industries for evidence of exceptional messaging. 

Successful messaging is focused and laser sharp because it specifically addresses the attitudes, interests and the opinions of your target market, i.e., their precise psychographics.  Once you know the way your ideal client thinks you must speak to them in their language and in their own “dialect”. 

Apple announced its new iPad Mini today. Apparently, there are a lot of us who would prefer a smaller tablet because it can be held comfortably in one hand. Now, you can essentially get most of the benefits of a larger iPad with faster Wi-Fi for about $160 less.  Here is the essence of the iPad mini marketing message:  “The Whole Package. In a Smaller Package—Mini is Mighty”. 

But, in our opinion, the really big news at Apple today was not the iPad Mini, although, this new product is destined to be a huge success.  It was the new iMac!  The marketing message for this totally re-engineered personal computer:  “Performance and Design. Taken right to the edge”. 

Whereas, the iPad Mini speaks to a much broader audience of consumers, the new iMac speaks to an entirely different psychographic profile:  Those who would choose to buy a Ferrari, for example, or aspire to own one.  It also appeals to those who value spectacular innovation in design—“The desktop in its most advanced form ever”, according to Apple. 

At a time when mobile devices are overshadowing the stodgy PC and the PC market is declining, Apple gives us some very compelling reasons to fall in love with the PC again.  You may not need the extreme performance of the new iMac. But, if you want to work on a computer that is also a piece of art you MUST HAVE oneNothing else out there can hold a candle to it. 

First, it has 40% less volume than the previous iMac.  It is only 5 mm thin at the edge of the screen! There is 75% less glare. And, each screen is individually calibrated for vivid color using equipment “tuned to color standards recognized around the word for precision and accuracy”. 

From an economic standpoint, if the PC market is eroding, does it not make sense to come up with a way to “own” a bigger slice of the remaining pie?  58% of all PCs are purchased in stores, according to the Wall Street Journal.  The iPad and the iPhone drive traffic into Apple stores where the customer experience is far superior to stores like Best Buy in every way.  That is, if you have the psychographics of Apple’s ideal customer. 

Learn how your ideal clients think. Understand their psychographics—their values, attitudes, interests and opinions. Then make an effort to hone your marketing message by communicating in their language.

Part 1    Part 2   Part 3  Part 4

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Comments(18)

Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes Luxury Homes in L.A.

Excellent information and advice!

Oct 24, 2012 02:01 AM
Suzanne McLaughlin
Sabinske & Associates, Inc. (Albertville, St. Michael) - Saint Michael, MN
Sabinske & Associates, Realtor

I should practice this more often.  Your tips are exceptional....as always.

Oct 24, 2012 02:16 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Ron & Alexandra- This series is a must read and save for anyone interested in branding to their particular target market.  Apple also showed us to think outside the box with the new iMac.  Everyone else has been focusing on the mobile market and announcing the slow demise of the PC.  

Oct 24, 2012 02:25 AM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Ron & Alexandra - As usual, an excellent lesson in improving our understanding of the marketing challenges we face. And a great example - I might not "need" a Ferrari, but that doesn't mean I don't lust after one. And I'm trying very hard to need that new iMac.

Oct 24, 2012 02:49 AM
Al & Peggy Cunningham, Brokers
RE/MAX West Realty Inc., Brokerage - Brampton, ON
Our Family Wants To Help Your Family!

Excellent analogy Alexandra and so important. You brought your message home!

Oct 24, 2012 03:14 AM
Toni Weidman
Sailwinds Realty - Trinity, FL
20+ Years Selling Homes in New Port Richey, FL

Great information, Alexandra and Ron, and a wonderful analogous breakdown.

Oct 24, 2012 03:36 AM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

From popcorn to Macs you always bring the marketing point home my friends.  Another excellent post and much appreciated.

Oct 24, 2012 04:29 AM
Don Sabinske
Don Sabinske, Sabinske & Associates Inc. - Zimmerman, MN
Sabinske & Associates Inc.

So, when is the book coming out?  This is the best real estate advice I have read in years.  Actually, from any marketing standpoint, but, of course, I read it from my own viewpoint.  Which is the point of your series.

Oct 24, 2012 05:11 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Norma,

Thank you very much, and we glad you had a great vacation.  It is good to hear from you again.

Suzanne,

That is high praise coming from, and I really appreciate it.

Kathy,

Thank you for your praise.  Yes, you put it well and succinctly, and there will always be a need for a PC for those who are chained to their desks, so why not get one you would enjoy looking at.

Dick,

I love Ferraris, they are gorgeous, and we had a broker who had one, and we rode in it...it was a beauty.  Now, interestingly enough I am planning to buy the 27 inch Mac, as my Toshiba lap top is getting older and older as we speak.  We were in the store looking at, and I was watching the video.  A guy next to me (not a salesperson), said to me , I am going to be getting one too, and Apple has an announcement coming out soon...so hold off...so glad I listened.  Both Ron and I love the new design, and love the innovative spirit of thinking outside the box by going to airplane fuselage technology to weld it to the stand....Can you tell, I am excited?

Al & Peggy,

Thank you, and I appreciate your understanding of our post.

John,

And I so appreciate your understanding, and we love studying everything as it is useful everywhere.  It is that "outside the box" thinking that makes for success.

Don,

We were just talking about it, earlier this month.  We certainly have enough material, and the thoughts are percolating.  And yes, we love presenting, and ultimately you know your market place and whether or not something will work there, that is why we always travel to our clients' marketplace and work to see it through their eyes.  A

Oct 24, 2012 06:08 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Toni,

I almost left you out.  Thank you for the kind words, and your noticing the analogy.  All the best, A

Oct 24, 2012 06:12 AM
Belinda Spillman
Aspen Lane Real Estate Colorful Colorado - Aurora, CO
Colorado Living!

I have the iPad 2 which I bought about a year ago.  It still does the job I need it to do and I am happy with it. 

I think the MINI would have made a bigger splash if Apple had priced it more competitively.  All I have heard on the news is how it is so much more than every other competing tablet.  Someone wasn't thinking that one through.  Instead of celebrating the new arrival, it is getting bad press over the price.  Amazing what a difference $50 makes.

Oct 24, 2012 06:29 AM
Roy Kelley
Retired - Gaithersburg, MD

 

Thanks for your thoughts on exceptional marking.  Many of us in the real estate business have much to do if we want to be on the same level as Apple.

Enjoy the colors of autumn with your camera in hand.

 

 

Chihuly Exhibit, Virginia Museum of Fine Arts

Oct 24, 2012 06:38 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Belinda,

I disagree with you.  They are establishing their smaller tablet as different than what is out there, and we had the same thought you did at first.  The Apple demographics are not the ones who are running for the less expensive models, just ask yourself why would someone logically replace the perfectly useful iPhone for the new one?  It is that emotional tug that they understand brilliantly...our partner who has had Apple since the beginning, and went to Next (Jobs company when he was booted out of Apple), just keeps buying every new Apple device.   Price is not the issue here at all.  And that is why Apple is the most valuable company in the world.  A

Oct 24, 2012 06:40 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Roy,

Yes, indeed.  One of their strongest points is customer service...which we can all benefit from.  They hire in the US, and they have people working who understand our the idioms and quirks of American English.  Another lovely photo.  Thank you Roy.  A

Oct 24, 2012 06:47 AM
Broker Patty Da Silva Da Silva
Green Realty Properties® - 954-667-7253 - Cooper City, FL
Top Listing Broker

Great blog as always!

Oct 24, 2012 08:23 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Patty,

Thank you,we apppreciate your comment.  A

Oct 24, 2012 09:04 AM
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA
Most can't afford to purchase every item that comes onto the market. However your advice for marketing is good and I am going to read your other posts as well. Thank you
Oct 24, 2012 12:09 PM
Joni Bailey
101 Main St. Realty - Huntsville, TX
Your Huntsville / Lake Livingston Area REALTOR®

I kept my 3gs until it finally died and now I the 4s. I'll keep it until it dies and then get a new one. BUT... I would LOVE to have the new desktop for work. I love my laptop for play! :)))

I have the original iPad and will keep it until it dies. Then I'll get a new one. Mini is not interesting to me. I have an iPhone for that! HA! 

So, I guess I am not their IDEAL customer, but a loyal one! ☺

Oct 24, 2012 12:50 PM