Can I Just Fire My Real Estate Agent?

By
Real Estate Broker/Owner with Waters Realty of Brevard, LLC BK3064647

Not every relationship blossoms into a lasting friendship (or business arrangement).  Anyone in sales knows that strengthening relationships once a business lead appears is key.   It is also well known that a satisfied customer has its rewards.

That is especially true in the real estate business.   As a Melbourne, Florida real estate agent I know a substantial part of my business comes from personal referrals from previous clients as well as referrals by those clients.

Now lets go back to the first sentence.... Not every relationship blossoms into a lasting business arrangement.  

When one chooses their real estate agent, especially when selling a home, there is usually an interview process involving several candidates.  During the process of choosing a real estate agent there are more opportunities for screening your prospective agent.

Still, bad choices are sometimes made....SURPRISE! But many real estate agents I know are like me... cancel your listing at anytime without penalty regardless of reason.  My attitude is that if one does not want to work with me or decides to not sell, fine.  [Ask any potential listing agent their cancellation policy....remember a listing agreement is a contract between the seller and the broker.]

But what about when one is a buyer?  There are differences between states on how real estate agents operate and what their relationship can be with their customer. I am writing here as a Florida real estate agent.

Many agents use what they call a buyer broker agreement where the buyer commits in writing to a real estate agent to be their agent for a home purchase.

The Florida Buyer Broker Agreement outlines the buyer's obligations to the broker/agent as well as the broker's obligations to their client.  The agreement deals with compensation, cancel procedures and any financial obligations.   This written agreement is probably the most formal buyer-agent obligation when working with buyers.

There are less formal agreements (verbal or even implied) used by many real estate agents.   As for me I work with buyers without a formal written agreement.   That is just my way.

 If a buyer is not satisfied with my performance at any time prior to finding their house and entering into the offer process, I will offer them a way out.   If things are not working out I will gladly refer a buyer to another real estate agent.

Sometimes I will initiate the parting of ways.  It could be because of difficulties finding the right properties, availability, familiarity with the particular target area or whatever.  If I determine there is something preventing me form providing the best service possible I owe it to my buyer customer to refer them to someone else.

Sometimes people just can't seem to come together on the same page.   The home-buying process is stressful.  There will likely be a lot of time spent together over the process.

Sometimes buyers just want to part ways.

As an agent it does not feel good to be rejected.  Still, it is what is best for the customer.

This is the time to talk to your real estate agent.   Decide to part ways.  Ask for a referral.  Your "old" agent needs to know the relationship is being severed.

I would go one step further and advise buyers to tell their new agent of the previous relationship. Explain it is over!

Further, I would urge any "new" real estate agent to contact the previous agent to communicate your status with their former customer.

The real estate process, whether buyer or seller, is stressful.

To make it smooth keep the channels of communication open.   If the channels become strained, make a change if necessary.  That is likely the best move for all.  

Sometimes, in the words of the late Yogi Berra, "When you come to a fork in the road, take it."

The above advice is my personal opinion and advice and is in no way meant to interfere in any way with any person and their real estate agent. 

Finally, nothing above should be construed as legal advice regarding real estate agent-customer relationships.

agent@moving2brevard.com

 

Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Posted by

Gary L. Waters, is a Florida licensed real estate broker at  Waters Realty of Brevard, LLC, Melbourne, Florida serving Florida's Space Coast including the cities and surrounding communities of Melbourne, Viera, Rockledge, Suntree, Merritt Island, Cocoa Beach and Satellite Beach.

 Call or text me directly at 321-693-3850.

 

 

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Tony and Suzanne Marriott, Associate Brokers 01/22/2016 11:11 PM
  2. Gabe Sanders 01/23/2016 03:13 AM
Topic:
Home Buying

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Rainmaker
3,226,688
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Gary, not every buyer will be a good match for us, and not worth holding them to the agreement. 

Jan 24, 2016 02:37 AM #89
Ambassador
757,217
Doug Rogers
Bayou Properties - Alexandria, LA
Your Alexandria Louisiana Agent

My key for working with buyers is the buy consult. Before opening the first door, I invest 20-30 minutes in the office. Personality conflicts, motivation level, and financial issues rear their head here, not after the 10th showing.

Jan 24, 2016 11:19 PM #90
Ambassador
2,517,802
Paul S. Henderson, REALTOR®,CRS,
RE/MAX Professionals. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

I know I have fired more clients than have ever considered letting me go over 17 years.

Jan 24, 2016 11:35 PM #91
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Paul S. Henderson, Realtor, Broker, Tacoma Washington - Having the guts (and foresight) to fire  a client is something many lack. Have a great week!

Jan 24, 2016 11:48 PM #92
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Doug Rogers - True. I think many times folks are afraid to see the issues but rather think they can deal with the customer in spite of their "issues."

Jan 24, 2016 11:50 PM #93
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Joan Cox - True. If we just had the foresight and guts to let them go!

Jan 24, 2016 11:50 PM #94
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Mike Cooper - A referral fee is much better in many cases than the headache of earning a full commission. Have a great snow free week!

Jan 24, 2016 11:51 PM #95
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Jeanne Gregory - No one should be forced to deal with a problem child - except a parent!

Jan 24, 2016 11:52 PM #96
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Toni Weidman - You nailed it..."if one of us..."  Sometimes we can be the one...

Jan 24, 2016 11:53 PM #97
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Virginia Hepp - That is the kind of open and honest relationship we should all want be in with a customer.  I am sure you would have it sold in six months anyway!

Jan 24, 2016 11:54 PM #98
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Fred Griffin - I was with one of those as well.  Reading the fine print is key. have a great week!

Jan 24, 2016 11:55 PM #99
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Kathleen Daniels - I think that clause is a comforting one for customers. Have a great week!

Jan 24, 2016 11:57 PM #100
Rainmaker
531,308
Robert May
Robert W May - Lethbridge Real Estate - Lethbridge, AB
Real estate consulting

I have seen a couple of the large corporate offices be very strict and force a buyer or seller to honor an agreement to represent them, even when the customer was insistent upon not wanting to work with them. Personally, I think this is just bad marketing, but understand that they are more concerned with finances than the client I guess.

Jan 27, 2016 01:54 PM #102
Rainmaker
2,089,323
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Gary. A well deserved feature and very important topic, that is for sure. It happens and would not hesitate to let anyone out of a listing agreement.

Jan 27, 2016 06:06 PM #103
Rainmaker
283,422
Ken Patterson
TPR Properties - Rocklin, CA
Roseville Real Estate, TOP Rocklin Realtor

Good post.  Definitely the right message in my humble opinion.  Thanks for sharing!

Jan 29, 2016 06:41 AM #104
Rainmaker
3,226,688
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Gary, great post, and you are right, let them out, and move on.   It is not fun working with someone that does not want to work with you! 

Jan 29, 2016 10:38 PM #105
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Robert May - That is exactly why I never worked for such offices. From my first day I only worked where it was me and the customer making the decision. May have been my previous experience as military officer and healthcare administrator that made me that way!

Jan 29, 2016 11:55 PM #106
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Joe Petrowsky - Thanks. Sorry for the delay in acknowledging your comment. Have a great weekend!

Jan 29, 2016 11:56 PM #107
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Ken Patterson - Thanks. Have a great weekend!

Jan 29, 2016 11:57 PM #108
Rainmaker
1,416,752
Gary L. Waters, Broker Owner, Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Rockledge, FL
... a small office, delivering big service!

Joan Cox - So true. Nothing worse than a relationship/transaction that is going nowhere!

Jan 29, 2016 11:57 PM #109
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... a small office, delivering big service!
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