Thankful Equals Listening...

By
Real Estate Broker/Owner with Phoenix Property Shoppe AZ Broker BR030809000
http://actvra.in/589g

Thankful Equals Listening...

 

Today after enjoying a long, peaceful hike early this morning I came to a very thoughtful and contemplative moment. I knew the day was going to be filled with activities for clients as well as a few business meetings.  But something was different in that moment this morning. Instead of 'rushing' to get back and get started I knew, just knew, all would go smoothly and perfectly today. And it has.

 

Thankful Equals Listening...

 

You see, after 30 years in the real estate business the relationships we have with our clients has been a true gift.  It's all about our people!  Sure we do whatever we need to do to make sure homes are show ready  as well as help our buyers find the perfect home (all things real estate)! But what is most important is listening to each client - in the moment.  When I say listening I mean really listening - to hear what they're really saying - not to respond. What are their needs? What do they really want? What's working, what's not working. How can we best assist them right now?

 

Thankful Equals Listening...

 

For instance one of our sellers was having an issue yesterday with a commercial building he owns (of which we have no part). I just listened and knew he'd figure out a solution after talking a bit, and he did. This is how I show our clients (and friends) that I am thankful for our relationship!  I listen and I care about them. I honestly wish I had more time to spend with so many folks but there are just so many hours in a day.  And many of our clients are more than just business clients - way more!  We have a circle of friends that began as clients years ago but it morphed into a great group of folks that play and do business together to this day.

 

Sure I could go on and on about about all the stuff we've done over the years to show our clients we're thankful for them - and trust me we've done - A LOT of fun stuff and still do.  For example, parties, wine tastings, dinner, lunches, brunches, coffees, cards, gifts, gift cards, baskets, flowers, birthday cakes and I could go on & on.

 

What I know for sure is that the most important way I can show

my thankfulness to my clients is to simply listen to them!

 

 

Thankful Equals Listening...

 

Posted by
Phoenix Property Shoppe  

 

 

Anna "Banana" Kruchten
Designated Broker & Owner
CRS,CRB,GRI


Phoenix Homes For Sale

 

Connect with me also on these sites!

 

    Anna Banana Kruchten Google+theannabanana on facebookAnna Kruchten LinkedinAnna Banana Kruchten on GoogleAnna Banana Kruchten of Active Rain

 

Your Referrals & Testimonials are Always Greatly Appreciated!

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 01/26/2018 01:00 AM
  2. Tony and Suzanne Marriott, Associate Brokers 11/16/2017 03:26 AM
Topic:
Real Estate Best Practices
Location:
Arizona Maricopa County Phoenix
Groups:
The Art Of Marketing You
Bananatude
Bartender, Make it a Double
ActiveRain Contests
Tags:
the art of listening
thankful for our clients
life is real good

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Rainmaker
1,319,814
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
your real estate writer

You're out hiking and I had to push myself to go out and get the car out of the garage and go to town today. It's so COLD - I really didn't want to step foot outside the house.

Meanwhile... yes. Taking time to really listen is one of the greatest gifts you can give another person.

Nov 10, 2017 11:20 PM #22
Rainmaker
499,218
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

People talking without speaking People hearing without listening... Simon and Garfunkle they were right then and you are right now! 

Nov 11, 2017 01:16 AM #23
Rainer
353,146
Betsy N. Robinson - Serving the Sandhills, NC
Everything Pines Partners, LLC. - Whispering Pines, NC
CNS

Really listening well is a learned technique.  I still have to work at it at times when there is too much on my plate.  Thanks for the reminder!

Nov 11, 2017 05:05 AM #24
Rainmaker
533,183
Richard Bazinet /MBA, CRS, ABR
AZuRE Team - Realty ONE Group - Scottsdale, AZ
Phoenix Scottsdale Real Estate

Amen Anna. Lets stop, hang back and listen to appreciate the good folks that have been around faithfully all those years.

Nov 11, 2017 07:01 AM #25
Rainmaker
178,079
Janice Hope Zaltman LEED AP
Keller Williams Partners - Hollywood, FL

Anna Banana Kruchten,CRS,CRB,GRI How wonderful that you take a hike in the morning. What a wonderful way to start the day. How early do you go? By 8am it's quite hot here. And those colors in the photo are magnificent. 

Nov 11, 2017 07:16 AM #26
Rainmaker
1,104,341
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

You lead the way on how to conduct this business right, Anna Banana Kruchten,CRS,CRB,GRI ... but more importantly you lead the way on how to be better people.  You set and raise the bar even further ...

Gene

Nov 11, 2017 07:51 AM #27
Rainmaker
4,225,223
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Congratulations on your feature recognition. I love your post which is good reading for every real estate professional.

Nov 11, 2017 08:08 AM #28
Rainmaker
281,060
John Wiley
Jones & Co. Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

I am thankful when someone takes the time to listen to me.

I continue to grow into the art of listening.

Listening is one of the best practices for success.

Thanks for sharing a great post.

Nov 11, 2017 11:21 AM #29
Rainmaker
105,340
Corey Martin
Martin Presence Group - Ruston, LA
Real Estate and Management Solutions

The art of listening is a difficult art to master. My hat is off to you for mastering it. I hope you have a great weekend. 

Nov 11, 2017 05:46 PM #30
Ambassador
3,035,959
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

                   

Nov 11, 2017 06:09 PM #31
Ambassador
1,615,221
Jennifer Fivelsdal
JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571 - Rhinebeck, NY
Mid Hudson Valley real estate connection

Anna, you are so right.  Identifying your client's need can only be accomplished by truly listening.  Doing so you will build a stronger relationship and will be the one getting the call when there is a real estate need.

Nov 11, 2017 10:04 PM #32
Rainmaker
2,341,247
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker

Good morning Anna. The art of listening takes constant practice. Enjoy your day!

Nov 12, 2017 04:46 AM #33
Rainmaker
1,529,009
Lottie Kendall
Today | Sotheby's International Realty - San Carlos, CA
Serving San Mateo County and San Francisco

Beautiful! Really, truly listening to clients, friends, family indeed shows your thankfulness and appreciation of them. Nice, Anna.

Nov 12, 2017 09:51 AM #34
Rainmaker
836,517
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

So true!  Actively listening shows respect and caring, too :)

Nov 12, 2017 07:31 PM #35
Ambassador
2,486,987
Paul S. Henderson, CRS, REALTOR®,
RE/MAX Professionals. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

Some people never hear what others have to say but I am one who likes to hear before I speak and be smart and that very wonderful way Anna Banana Kruchten,CRS,CRB,GRI 

 

Nov 12, 2017 10:02 PM #36
Rainmaker
1,878,066
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

There is great power in the act of listening...really listening and hearing! 

Nov 14, 2017 12:44 PM #37
Rainmaker
308,835
Jim Cheney
Saint Francis Property Santa Rosa, CA - Santa Rosa, CA
Rincon Valley Realtor 707.494.1055

You had me with Parties Anna Banana Kruchten,CRS,CRB,GRI !

Nov 14, 2017 02:58 PM #38
Rainmaker
226,847
Gordon Crawford
Gordon Crawford Home Selling Team - Morristown, NJ
Your Morris County Specialist!

Once again, great post Anna!  Listening is so so important!  There is a reason God gave us 2 ears!

Nov 15, 2017 03:16 AM #39
Rainmaker
2,569,876
Tony and Suzanne Marriott, Associate Brokers
Haven Express @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Anna Banana Kruchten,CRS,CRB,GRI "...what is most important is listening to each client - in the moment...What are their needs? What do they really want? What's working, what's not working. How can we best assist them right now?"

Right on target - and - re-blog!

Nov 16, 2017 03:26 AM #40
Rainmaker
304,238
Maria Sapio
Berkshire Hathaway Homesale Realty - Carlisle, PA
Real Estate Agent- Carlisle, PA. Mariasapio.com

 "When I say listening I mean really listening - to hear what they're really saying - not to respond."  These are powerful words to contemplate... Thank you.

Nov 16, 2017 03:49 AM #41
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