Thankful Equals Listening...

Real Estate Broker/Owner with Phoenix Property Shoppe AZ Broker BR030809000

Thankful Equals Listening...


Today after enjoying a long, peaceful hike early this morning I came to a very thoughtful and contemplative moment. I knew the day was going to be filled with activities for clients as well as a few business meetings.  But something was different in that moment this morning. Instead of 'rushing' to get back and get started I knew, just knew, all would go smoothly and perfectly today. And it has.


Thankful Equals Listening...


You see, after 30 years in the real estate business the relationships we have with our clients has been a true gift.  It's all about our people!  Sure we do whatever we need to do to make sure homes are show ready  as well as help our buyers find the perfect home (all things real estate)! But what is most important is listening to each client - in the moment.  When I say listening I mean really listening - to hear what they're really saying - not to respond. What are their needs? What do they really want? What's working, what's not working. How can we best assist them right now?


Thankful Equals Listening...


For instance one of our sellers was having an issue yesterday with a commercial building he owns (of which we have no part). I just listened and knew he'd figure out a solution after talking a bit, and he did. This is how I show our clients (and friends) that I am thankful for our relationship!  I listen and I care about them. I honestly wish I had more time to spend with so many folks but there are just so many hours in a day.  And many of our clients are more than just business clients - way more!  We have a circle of friends that began as clients years ago but it morphed into a great group of folks that play and do business together to this day.


Sure I could go on and on about about all the stuff we've done over the years to show our clients we're thankful for them - and trust me we've done - A LOT of fun stuff and still do.  For example, parties, wine tastings, dinner, lunches, brunches, coffees, cards, gifts, gift cards, baskets, flowers, birthday cakes and I could go on & on.


What I know for sure is that the most important way I can show

my thankfulness to my clients is to simply listen to them!



Thankful Equals Listening...


Posted by
Phoenix Property Shoppe  



Anna "Banana" Kruchten
Designated Broker & Owner

Phoenix Homes For Sale


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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Roy Kelley 01/26/2018 01:00 AM
  2. Tony and Suzanne Marriott, Associate Brokers 11/16/2017 03:26 AM
Real Estate Best Practices
Arizona Maricopa County Phoenix
The Art Of Marketing You
Bartender, Make it a Double
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the art of listening
thankful for our clients
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Janice Hope Zaltman LEED AP
Keller Williams Partners - Hollywood, FL

Anna Banana Kruchten,CRS,CRB,GRI How wonderful that you take a hike in the morning. What a wonderful way to start the day. How early do you go? By 8am it's quite hot here. And those colors in the photo are magnificent. 

Nov 11, 2017 07:16 AM #26
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

You lead the way on how to conduct this business right, Anna Banana Kruchten,CRS,CRB,GRI ... but more importantly you lead the way on how to be better people.  You set and raise the bar even further ...


Nov 11, 2017 07:51 AM #27
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Congratulations on your feature recognition. I love your post which is good reading for every real estate professional.

Nov 11, 2017 08:08 AM #28
John Wiley
Jones & Co. Realty - Fort Myers, FL
Lee County, FL Real Estate GRI, SRES,GREEN,PSA

I am thankful when someone takes the time to listen to me.

I continue to grow into the art of listening.

Listening is one of the best practices for success.

Thanks for sharing a great post.

Nov 11, 2017 11:21 AM #29
Corey Martin
Martin Presence Group - Ruston, LA
Real Estate and Management Solutions

The art of listening is a difficult art to master. My hat is off to you for mastering it. I hope you have a great weekend. 

Nov 11, 2017 05:46 PM #30
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224


Nov 11, 2017 06:09 PM #31
Jennifer Fivelsdal
JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571 - Rhinebeck, NY
Mid Hudson Valley real estate connection

Anna, you are so right.  Identifying your client's need can only be accomplished by truly listening.  Doing so you will build a stronger relationship and will be the one getting the call when there is a real estate need.

Nov 11, 2017 10:04 PM #32
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker

Good morning Anna. The art of listening takes constant practice. Enjoy your day!

Nov 12, 2017 04:46 AM #33
Lottie Kendall
Today | Sotheby's International Realty - San Carlos, CA
Serving San Mateo County and San Francisco

Beautiful! Really, truly listening to clients, friends, family indeed shows your thankfulness and appreciation of them. Nice, Anna.

Nov 12, 2017 09:51 AM #34
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

So true!  Actively listening shows respect and caring, too :)

Nov 12, 2017 07:31 PM #35
Paul S. Henderson, REALTOR®,CRS,
RE/MAX Professionals. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

Some people never hear what others have to say but I am one who likes to hear before I speak and be smart and that very wonderful way Anna Banana Kruchten,CRS,CRB,GRI 


Nov 12, 2017 10:02 PM #36
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

There is great power in the act of listening...really listening and hearing! 

Nov 14, 2017 12:44 PM #37
Jim Cheney
Saint Francis Property Santa Rosa, CA - Santa Rosa, CA
Rincon Valley Realtor 707.494.1055

You had me with Parties Anna Banana Kruchten,CRS,CRB,GRI !

Nov 14, 2017 02:58 PM #38
Gordon Crawford
Gordon Crawford Home Selling Team - Morristown, NJ
Your Morris County Specialist!

Once again, great post Anna!  Listening is so so important!  There is a reason God gave us 2 ears!

Nov 15, 2017 03:16 AM #39
Tony and Suzanne Marriott, Associate Brokers
Haven Express @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

Anna Banana Kruchten,CRS,CRB,GRI "...what is most important is listening to each client - in the moment...What are their needs? What do they really want? What's working, what's not working. How can we best assist them right now?"

Right on target - and - re-blog!

Nov 16, 2017 03:26 AM #40
Maria Sapio
Berkshire Hathaway Homesale Realty - Carlisle, PA
Real Estate Agent- Carlisle, PA.

 "When I say listening I mean really listening - to hear what they're really saying - not to respond."  These are powerful words to contemplate... Thank you.

Nov 16, 2017 03:49 AM #41
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Anna, listening is a skill that once mastered is invaluable!  Your customers appreciate and trust your judgment! Happy Thanksgiving

Nov 23, 2017 04:18 PM #42
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Hi Anna, what a great post and clearly I am glad I found it. I agree there is a way to "listen" just like not everyone "reads" post the same way either, Endre

Nov 24, 2017 02:48 PM #43
Debe Maxwell, CRS | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Ask questions and LISTEN - the best gift you can give, Anna!

Reminds me of something that my Dad used to say when faced with problem solving issues - "Don't speak until the other person is finished...and then, if you still haven't found a solution to the problem, ask more questions!"  It's definitely an art that most people just don't have - they're too self-absorbed!! LOL

Hope you and Gary are having a fabulous Sunday!

Nov 26, 2017 07:20 AM #44
Pat Starnes, Brandon, MS
Front Gate Real Estate - Brandon, MS
Broker Associate, ABR, 601-278-4513

You and Gary have a great circle of friends and past clients and I know you have lots of fun at all your events.

Nov 28, 2017 06:15 AM #45
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