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Asking and Listening to Get the Answers

By
Home Stager

Asking and Listening to Get the Answers



Many years ago I managed an employment agency in Houston. For the most part, we all got along. This was not by chance...when hiring I wanted to make sure not to bring in people who could rock an otherwisekeep asking questions smooth sailing ship.

 

We weren’t like the Stepford wives though. Everyone had their own strengths that they brought to the agency. There was a balance that could be toppled by just one unhappy camper.

 

One day that unhappy camper came to my office. Her production was down and I wanted to see what I could do to help her.

She began to list what she thought was wrong but not with her but with the office. The color of her office wasn’t right. We all needed more light. At that time, you could still smoke in the office, but she thought everything needed to be replaced, carpet included. ( I really can’t blame her for that one.)

 

As I asked her questions about what I could do to help get her back on track, it became clear to me that it boiled down to one thing...she didn’t want to be there.

 

When I mentioned this to her, she finally admitted that she didn’t and probably didn’t realize it until she started talking about it.

 

How could this possibly be related to you?

 

What about your clients? Buyers who can’t seem to find a house they like. Sellers who throw up all kinds of reasons for not adjusting their price.

 

Let the kinds of questions you ask guide them in a way that allows them to discover what the real issue is.

 

question

 

 

In our personal lives, if we learn to ask enough (and the right) questions, we can start to head down a path of understanding why someone is thinking, behaving, talking the way they do.

 

Posted by

Kathy Streib
Retired Home Stager
and Interior Redesign

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Comments(20)

Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Asking questions and listening, with the intent to understand, is imperative in any relationship.

May 14, 2019 04:07 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Yes indeed, Kathy. I've "fired" my share of clients over the past 26 years when it became obvious they were not really motivated to buy or sell despite what they said. No reason to waste my time or theirs.

May 14, 2019 04:12 AM
Donald Urschalitz
Lubeck Realty Group - Jupiter, FL
P.A. Realtor ABR RSPS North Palm Beach County

Andrew Carnegie once said "You cannot push anyone up a latter unless they are willing to climb themselves"

May 14, 2019 04:32 AM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Good morning, Kathy Streib the truth always comes out eventually....

May 14, 2019 04:37 AM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

Feedback is not always what you expect...but sometimes it is what you need.

May 14, 2019 04:58 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Kathy,

What a wonderful post!  Like you we ask lots of questions, and I am known for my steel trap memory, because I do listen...And when the undue or weird criticism comes out (like wall colors), you know it is time to say good-bye.  A

May 14, 2019 05:33 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Having someone listen and ask the right questions when there is an issue in our lives really helps.  Often times we get so busy doing what we are doing to even realize that we don't really even want to be doing it.

May 14, 2019 06:41 AM
Grant Schneider
Performance Development Strategies - Armonk, NY
Your Coach Helping You Create Successful Outcomes

Hi Kathy - Personal accountability goes a long way. If it is to be it is up to me!

 

May 14, 2019 06:56 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Kathy. A really good point here. If we don't know ourselves, we can't be happy.

May 14, 2019 07:42 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Asking the right questions to get to the root...now that is a talent!

May 14, 2019 08:02 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

HI Kathy Streib - Like you, I managed offices and areas in the staffing industry.  The key take away,  is to enhance your listening skills.  Too many people are busy formulating their answer and not listening to what the other is saying. When you actually listen and ask open-ended non-threatening questions, you will learn a lot. Doing listening checks for understanding is also critical. 

This is the only way to get to the root cause and formulate a solution. 

May 14, 2019 08:14 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Kathy,  so important to learn to listen and ask questions to get to the bottom of the problem.

 

May 14, 2019 08:51 AM
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Good morning Kathy Streib, it's a lot easier and safer to blame others for our unhappiness.  Before we attack, it's best to ask ourselves some serious questions, I assure you, the answers will be there.

May 14, 2019 09:09 AM
Roy Kelley
Retired - Gaithersburg, MD

Many of us many need to work on our listening skills and some of us may need to change our directions.

May 14, 2019 10:18 AM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Kathy Streib some people just like to be in control - but there is an art in listening and keeping calm.

May 14, 2019 10:57 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Kathy you can't make someone happy who does not want to be happy, and the best thing to do is let go of them before their unhappiness spreads to everyone else.

May 14, 2019 01:11 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

 I always appreciate people who listen before speaking. I’ve seen too many people waste time  by not listening Kathy Streib 

May 14, 2019 03:23 PM
James Dray
Fathom Realty - Bentonville, AR

Morning Kathy.

I suspect she left shortly after talking to you.  Thankfully, you listened before speaking, a true art that has been lost in many businesses

May 15, 2019 01:35 AM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

You have a wealth of experiences - and this is a good example of how we are wiser and stronger for our experiences 

May 15, 2019 04:09 AM