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Don't watch the time - Watch your Manners!!!

By
Real Estate Broker/Owner with Godzyk Real Estate Services NH License 033394

Where have all the manners gone? Yesterday I received a call from a retired couple who retired to Florida but want to now move to New Hampshire. They found me through my blog and said "they just knew I would be the right person to help them find a house." They sent me quite a few emails with everything they liked, what they didn't like and a list of "must haves."  They wanted a rural feel but be in Manchester NH. I put together a nice list of homes to see when they flew in. I knew that we have some great newer neighborhoods that would fit perfect.

They arrived with their daughter driviing. At the first home I was standing in the driveway and saw that the wife was having trouble getting out of the car so I walked over and put out my hand holding her bag and my other hand to keep her steady. She looked at her husband and went "hmmmmhmmmhmm". As we walked up the sidewalk, I opened the door and held it so they could all go in. We moved on to the second home around the corner where the listing agent was meeting us. He was standing in the door, as the buyer went up the single stair to the home she walked in with the screen door closing on the buyer, I rushed up to pull it open. As we walked through the house he would interupt and comment as they spoke among themselves.

At the third home of the morning the agent was already inside. The front door was open as she yelled "Come on in". She looked at her watch and asked me how long my showing would take? As we walked around the home her phone rang again and again. She answered each call and spoke so loud it echoed through the empty home. It is good to be busy but when you are showing a home you excuse yourself and go to a room we are not or even outside. We walked out back as she talked on and on.... It is important that the buyer could have a small garden so we checked out the yard. The agent comes running down the stairs after us still on her phone the phone goes flying a good 6 feet as she is too busy talking and not enough attention to walking. She then barks out "Get that, wont you?" As I was allowing the buyer to hold my arm as we walked through the yard I was not paying attention to the side show. Then "AHEM.. the phone?" she barked out again at me. As we made our way towards the driveway, I picked up the phone and handed it to the agent where she said nothing but motioned again towards her watch.

As we stood in the driveway talking about the home we just saw, the wife looked at me and "thank you for having such good manners." I said you are welcome. She proceeded to ask why no other agents have any manners, she added that woman did not say please when directing you to get her phone, did not say thank you when you got it and then would not stop talking. She was so busy talking she did not even answer our question. The husband then added If he would have got to that phone first he would have tossed it over the fence to end the annoyance. It was comical but I was embarassed for those agents' behaviors. I apologized for their actions when the wife stopped me and let me know I had nothing to be sorry for, that i was the most polite young man she had met in a long time, she said my mom would be proud to know she raised a well mannered young man.

The listing agent then drives around the blog and yells out her window asking how long we would be? The wife spins around and yells back "Instead of watching the time, watch your manners." The daughter who had not said much shrugged her shoulders and said how rude. She thanked me for being so nice to her parents. I told her it was my pleasure. They headed off to lunch and i will be meeting them today to see 2 more homes. As I was writing this the daughter called and wanted to let me know how happy her parents were to know they were working with such a great Buyers Agent.  She asked (quote and ?unquote) "If we could see house number 3 without having to listen to Mrs Agent talk number 2."



It does not take magic to turn your "For Sale" sign into a "Sold" sign. it takes a full time Local Agent who specializes in Listing homes like yours.

 

If you need to sell your home and you owe more than your house is worth, i may be able to help. I specialize in working with home owners to get your home sold. There are many options such as a short sale whcih may be able to help you.

Please try and avoid out of state or out of town agents and companies that make "out of this world promises". We are local agents with experience who never charge any up front fees. WE GET RESULTS!!!

 

We stand by you through every step in selling your home.

 


PLEASE SEE MY "TOP" TIPS FOR BUYING A HOME

 
 
 

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ONE OF NEW HAMPSHIRE'S LEADING AGENTS FOR SHORT SALES AND BANK OWNED HOMES...

If you are Looking for a Real Estate Agent you have come to the right place. Scott Godzyk is a Full Time and Local agent ready to serve all of your Real Estate needs through each step of the buying or selling process. We are proud to be locally owned and operated.

If you owe more than your house is worth, If you are behind in your payments, I may be able to help. Call me to find out how you may be able to sell your home at no additional cost to you.

Scott Godzyk is the Owner/Broker of The Godzyk Real Estate Services located in Manchester NH. With 25 years of Real Estate experience Scott specializes in Listing and Selling Bank Owned Homes, Short Ssles, Residential Properties, Condominiums, New Construction and Investment Properties. Scott services the counties of Hillsborough, Merrimack, Rockingham and Belknap. To contact Scott Godzyk please call 603-661-2121 or email sctprop@aol.com. his website is www.ScottSellsNH.com.

Comments(45)

Jennifer Chiongbian
Specializing in all types of Manhattan apts & townhouses - Manhattan, NY
Real Estate Broker - NYC

Sadly, Manner and breeding are not one of the strong points in this industry.

Jun 19, 2012 06:04 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

DICK I would not think of any other way to conduct myself, I often cringe the way others act whether it be rushing, in haste or just becuase they are that way.  Thank you for the comment

KATHRYN Thank you for the comment, the consumers feelings has to be kept as the number 1 thought

TAMMIE the only thing worse than a rude agent is one who is rude and does not know what they are doing.

KATHY the art of having manners has been lost when the fear of repercussion is gone.

BILL thank you for your comment, I would much rather hear a script than to have someone be rude to my client or me. Unfortanately lately we get both.

AL right on, you cant limit or rush a buyer if you want them to fall in love enough to make an offer.

JEFF she sure is a firecracker. It was nice they didnt take the actions and words personally.

TAMMY great point, we discussed that today if they wanted to spend another 30 days having to deal with her.

ANGELA some people are so wrapped up in themselves they just do not see anything else.

Jun 19, 2012 06:12 AM
Charlie Ragonesi
AllMountainRealty.com - Big Canoe, GA
Homes - Big Canoe, Jasper, North Georgia Pros

You made a client for life. Way to go . I practise good manners as that is how I was brought up. It doesnt cost anything to be polite

Jun 19, 2012 06:27 AM
Tanja Cisliek
Future Home Realty - Seminole, FL
Real estate with passion and professionalism!

Funny and sad post at the same time! - I'm happy to see you got featured, great content deserves to be showcased, thank you for sharing your experience, it really hit home and showed us how little stuff can make a big difference!

Jun 19, 2012 06:54 AM
Nancy Lamb
Home Smart LifeStyles - Fountain Hills, AZ
& Loving AZ Team-Fountain Hills AZ

Scott. Manners can be the most illuminating aspect of someone's true personality. The listing agent's rude behavior and mistreating others shows a total lack of respect. What a way to sour a deal! 

Jun 19, 2012 07:27 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

CHARLIE well said, it costs nothing to polite.

TANJA thank you for the comments, my pain makes for good reading. It actually worked out well with the buyer being so understanding and giving it back.

NANCY it is funny that their lack of respect in public explains why they do not return calls or messages very promptly either. The poor seller...

Jun 19, 2012 07:40 AM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Scott:  I haven't quite figured it out.  Do they not KNOW better?  Or do they just not care?  Whatever the reason, their rudeness and inability to act in a mannerly fashion made YOU look fantastic and the professional they want to work with.  Sometimes it's like taking candy from a baby, isn't it??  They handed you the business through their actions ...  congratulations!

Gene

Jun 19, 2012 09:18 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

I am so often amazed at how common courtesy seems to have disappeared with an entire generation, and I am old enough to remember how to treat people and respect them as well. You will definitely get a great report from that couple and their daughter.

Jun 19, 2012 12:14 PM
Gina Tufano
Ask Gina & Company with Pearson Smith Realty - Sterling, VA
Ask Gina & Company, Northern Virginia Real Estate

Props to you on the good mannors - people always come first. There's no need to be rude or pushy.

Jun 19, 2012 12:44 PM
Beth Paterson
Reverse Mortgages SIDAC, LLC, NMLS #1790592 - Saint Paul, MN
CRMP, NMLS #342859

Scott, I too am often amazed at the lack of good manners by so many people.  Manners also reflect the type of  customer service one provides in the business world.  Working with seniors (I specialize in reverse mortgages), I have learned that patience and good manners are the way to win their respect and business.  Good for you!

Jun 19, 2012 01:57 PM
Evelyn Kennedy
Alain Pinel Realtors - Alameda, CA
Alameda, Real Estate, Alameda, CA

Scott:

Those agents were rude.  They may be busy, but they can still be courteous.  Being polite just make human interaction easier.

Jun 19, 2012 02:59 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Scott - Manners are important, something I'm trying to instill in my children, and they can make a big difference.

Jun 19, 2012 03:20 PM
Hella Mitschke Rothwell
(831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

I love it when young people, very young ones, have manners obviously taught by their parents. They are almost embarrassed by it, but just watch how appreciative they are when you notice and thank them. I always do, EVERY TIME when someone shows good manners like that young or old. Agents? You are what you were brought up with. They wouldn't even KNOW what a lousy impression they leave.

Jun 19, 2012 04:16 PM
Gary Frimann, CRS, GRI, SRES
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker

What is it about a lack of common courtesy these days?  I think most of us will always remember the rude people.  What amazes me is that I see about a blog a week on agents not extending courtesies to each other.  I think I'll blog about it next...

Jun 19, 2012 07:08 PM
Michelle Francis
Tim Francis Realty LLC - Atlanta, GA
Realtor, Buckhead Atlanta Homes for Sale & Lease

Scott, 

Sad to say that common courtesy should be so lacking.  What a sad state of perceptions this gives customers.  Really folks, shame on you.  

Glad you were able to be a charming well mannered agent to help them. 

All the best, Michelle

Jun 20, 2012 01:17 AM
Glenn Freezman
Family Abstract, Inc. - Horsham, PA

My father calls it "Good Potty Training"

Jun 20, 2012 02:26 AM
Sophia Lin
Intero Real Estate Services - Sunnyvale, CA
Sunnyvale CA Real Estate Specialist

Hi Scott, Geez, it's unfortunate but I think we are experiencing more & more rude, ill-mannered people these daze.  The good thing is we only have control of ourselves and apparently your doing a great job.....keep on keepin on!

Jun 20, 2012 12:17 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Hi Scott, its amazing how many agents succeed while acting like bulldozers, running over and intimidating everyone around them.  I am sure that all those who work with and live around you are glad that your mother raised you well.

 

Jun 20, 2012 06:58 PM
Cathy Criado
Criado Realty - San Antonio, TX
Making Real Estate Profitable

Hi Scott! Sorry I've  been gone for so long. I had a great trip to Playa Del Carmen Mexico.

I agree that many are not so courteous anymore and I think technology has somthing to do with that. Personally I find call waiting intrusive and rude. It's like cutting in line.

I try to remember to say please and thank you often but it does slip the mind sometimes. Thank you for that great story and reminder!

 

Sincerely,

Cathy Bureau
♥X☺X☺X☺♥

Jun 21, 2012 05:36 AM
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

Good blog.  It's a bummer that we all can't have common courtesy, and even worse that it isn't common anymore.  But then it puts those that do at the cream of the crop, so good for you. -Kasey

Oct 17, 2012 06:04 AM