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They arrived with their daughter driviing. At the first home I was standing in the driveway and saw that the wife was having trouble getting out of the car so I walked over and put out my hand holding her bag and my other hand to keep her steady. She looked at her husband and went "hmmmmhmmmhmm". As we walked up the sidewalk, I opened the door and held it so they could all go in. We moved on to the second home around the corner where the listing agent was meeting us. He was standing in the door, as the buyer went up the single stair to the home she walked in with the screen door closing on the buyer, I rushed up to pull it open. As we walked through the house he would interupt and comment as they spoke among themselves.
If you need to sell your home and you owe more than your house is worth, i may be able to help. I specialize in working with home owners to get your home sold. There are many options such as a short sale whcih may be able to help you.
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45 Comments on Don't watch the time - Watch your Manners!!!
Sadly, Manner and breeding are not one of the strong points in this industry.
DICK I would not think of any other way to conduct myself, I often cringe the way others act whether it be rushing, in haste or just becuase they are that way. Thank you for the comment
KATHRYN Thank you for the comment, the consumers feelings has to be kept as the number 1 thought
TAMMIE the only thing worse than a rude agent is one who is rude and does not know what they are doing.
KATHY the art of having manners has been lost when the fear of repercussion is gone.
BILL thank you for your comment, I would much rather hear a script than to have someone be rude to my client or me. Unfortanately lately we get both.
AL right on, you cant limit or rush a buyer if you want them to fall in love enough to make an offer.
JEFF she sure is a firecracker. It was nice they didnt take the actions and words personally.
TAMMY great point, we discussed that today if they wanted to spend another 30 days having to deal with her.
ANGELA some people are so wrapped up in themselves they just do not see anything else.
You made a client for life. Way to go . I practise good manners as that is how I was brought up. It doesnt cost anything to be polite
Funny and sad post at the same time! - I'm happy to see you got featured, great content deserves to be showcased, thank you for sharing your experience, it really hit home and showed us how little stuff can make a big difference!
Scott. Manners can be the most illuminating aspect of someone's true personality. The listing agent's rude behavior and mistreating others shows a total lack of respect. What a way to sour a deal!
CHARLIE well said, it costs nothing to polite.
TANJA thank you for the comments, my pain makes for good reading. It actually worked out well with the buyer being so understanding and giving it back.
NANCY it is funny that their lack of respect in public explains why they do not return calls or messages very promptly either. The poor seller...
Scott: I haven't quite figured it out. Do they not KNOW better? Or do they just not care? Whatever the reason, their rudeness and inability to act in a mannerly fashion made YOU look fantastic and the professional they want to work with. Sometimes it's like taking candy from a baby, isn't it?? They handed you the business through their actions ... congratulations!
Gene
I am so often amazed at how common courtesy seems to have disappeared with an entire generation, and I am old enough to remember how to treat people and respect them as well. You will definitely get a great report from that couple and their daughter.
Props to you on the good mannors - people always come first. There's no need to be rude or pushy.
Scott, I too am often amazed at the lack of good manners by so many people. Manners also reflect the type of customer service one provides in the business world. Working with seniors (I specialize in reverse mortgages), I have learned that patience and good manners are the way to win their respect and business. Good for you!
Scott:
Those agents were rude. They may be busy, but they can still be courteous. Being polite just make human interaction easier.
Scott - Manners are important, something I'm trying to instill in my children, and they can make a big difference.
I love it when young people, very young ones, have manners obviously taught by their parents. They are almost embarrassed by it, but just watch how appreciative they are when you notice and thank them. I always do, EVERY TIME when someone shows good manners like that young or old. Agents? You are what you were brought up with. They wouldn't even KNOW what a lousy impression they leave.
What is it about a lack of common courtesy these days? I think most of us will always remember the rude people. What amazes me is that I see about a blog a week on agents not extending courtesies to each other. I think I'll blog about it next...
Scott,
Sad to say that common courtesy should be so lacking. What a sad state of perceptions this gives customers. Really folks, shame on you.
Glad you were able to be a charming well mannered agent to help them.
All the best, Michelle
My father calls it "Good Potty Training"
Hi Scott, Geez, it's unfortunate but I think we are experiencing more & more rude, ill-mannered people these daze. The good thing is we only have control of ourselves and apparently your doing a great job.....keep on keepin on!
Hi Scott, its amazing how many agents succeed while acting like bulldozers, running over and intimidating everyone around them. I am sure that all those who work with and live around you are glad that your mother raised you well.
Hi Scott! Sorry I've been gone for so long. I had a great trip to Playa Del Carmen Mexico.
I agree that many are not so courteous anymore and I think technology has somthing to do with that. Personally I find call waiting intrusive and rude. It's like cutting in line.
I try to remember to say please and thank you often but it does slip the mind sometimes. Thank you for that great story and reminder!
Sincerely,
Cathy Bureau
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Good blog. It's a bummer that we all can't have common courtesy, and even worse that it isn't common anymore. But then it puts those that do at the cream of the crop, so good for you. -Kasey