customerservice: Customer Service Pet Peeves
- 05/17/17 06:56 AM
When I call, a human doesn’t answer the phone . . . EVER! I fall into a vortex of phone menus. They gather all the information – my account number etc – and when when I finally get to a real person, I have to give all that info again. The website offers Chat for support . . . but there’s no response when I submit a query. I go through the whole process of setting up my payment for the thing, I am buying, and the system freezes and tells me to call them. The tech support people answer a … (1 comments)
customerservice: I quit Amazon.com Cold Turkey
- 11/15/16 08:44 PM
I’m Barry Owen, and I am an Amazon.comoholic! For years, Amazon.com has been there for me and has consistently made buying things easier and easier. With just a few clicks, I could find just about anything I wanted to buy often at lower than retail pricing with no shipping fees, and these things would magically appear on my doorstep within a few days. Amazon.com was very good at enabling my addiction as it’s artificial intelligence learned more about me and made suggestions for future purchases on it’s own website and also through email and Facebook ads. The “Storecard” was the icing … (7 comments)
customerservice: Monday Morning Coffee – Who is the Customer and Does it Matter?
- 08/18/14 03:30 AM
Of COURSE, it Matters if you want to stay in business. I’ve had some rather interesting Customer Service experiences of late. The first few experiences were with very LARGE organizations which had clearly lost perspective as they “Systematized” their processes. There were some smaller organizations, who tried valiantly but fell short of satisfying me (Their Customer) due to inattention (lack of listening). Others seemed to hear me just fine but failed to deliver their promises with a series of dropped balls. I’m a pretty forgiving customer. After all, I managed restaurants for several years, learned the critical importance of delivering promises while in the Army, and have … (1 comments)
Stream of consciousness commentary on the real estate industry from the perspective of a Principal Real Estate Broker and Founder of Pareto REalty, LLC in Middlle Tennessee - Also a Career Development Coach with vast Organizational Development/Transformation training and experience - in the industry since 1993
When I call, a human doesn’t answer the phone . . . EVER! I fall into a vortex of phone menus.
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