real estate client care: Eight Tips to Building a "Belly-to-Belly" Business! - 07/13/12 03:34 AM
Eight Tips to Building a "Belly-to-Belly" Business!
As I was thinking about this week's Zebra Report I posed a question to myself: Is real estate still a belly-to-belly business?
That's what we used to call it in the old days. Back then we didn't have email, we didn't have online MLS systems, we didn't have electronic key boxes, and we didn't have cell phones (let alone today's smart phones).
Being belly-to-belly (or face-to-face) with your clients forced agents to be good at things that were critical in building client connections. You had to be able to develop rapport, you had … (3 comments)

real estate client care: This is Exceptional Client Care: The Dallas Green Story - 04/20/12 01:23 AM
This is Exceptional Client Care: The Dallas Green Story
Readers of my Zebra Report know that I've had misfortune to be on the receiving end of poor service a number of times over the years.  You may fondly remember my rant about meatballs at Olive Garden, or my rave about the staff at Bothell's Hilton Garden Inn.
Today I want to tell you about phenomenal client care I experienced from one of my own clients - Dallas Green, a real estate agent who works in Washington's Tri-Cities of Richland, Kennewick, and Pasco.
For the story to make sense, I need … (3 comments)

 
Denise Lones, CSP, MIRM, CDEI - Real Estate Coaching & Branding (The Lones Group, Inc.)

Denise Lones

CSP, MIRM, CDEI - Real Estate Coaching & Branding

Bellingham, WA

More about me…

The Lones Group, Inc.

Address: 2200 Cornwall Ave., Bellingham, WA, 98225

Office: (360) 527-8904

Join Denise Lones each week as she looks at the world of real estate and the world at large from customer service to the importance of listing presentations in a one-on-one style. Denise has more than 20 years of experience as a successful agent, broker, trainer and coach. Denise is someone in the know when it comes to real estate.



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